Xarly

Community Manager

Hi @cindian68, Thanks for the report! We don't have any general issue affecting our purchases so I'll need your help and cooperation here. Can you please send us a screenshot of how it looks like? Also, does it happen when trying in the level? Or also when you try from the map? What device do you play from? The more…

Hi all, Thanks for your time and your feedback - it's of great use to us. That said, I would like to re-emphasize that our games do not have an algorithm that makes it so that when you have tried plenty of times or when you have spent gold bars then the difficulty of the level changes. I explained it above, and what I am…

Hi everyone, I love to see you all helping each other out, that's the main ingredient of a great Community! I want to also take the time to welcome those of you that are posting for the first time and also to thank @CalDre for the amazing tip! I'm moving the thread to the Discussions section instead of Support as this…

Hi both! What an awesome conversation to read! I just wanted to provide my 2 cents from the inside as to why this happened. This is actually designed that way to introduce the new blocker to you, the players, and have you face it without any boosters so that you become more familiar with it. That's usually the reason why…

Hey everyone, Thanks to your reports and the effort of the team there is now a fix on the way. What I mean with this is that we are working actively on fixing it and have already identified the root of the issue. When looking at the bigger picture, these things can sometimes take time so please stay patient. I'll keep…

Hey @lianatalaski , It's done! Just make you restart your game and you will find yourself in level 1952 and with some extra gold bars as a compensation. I will report it to the studio but in the meanwhile you can keep playing your favourite game! Thanks for the reports and looking forward to seeing you around the…

Hey @lianatalaski , Absolutely yes! I'm happy to help you out and put you there (with the compensation of all things lost as well) :smile: . I need something from you though in order to help you out, and that is your Player ID. In the link you'll find a thread on how to get the player ID. Just reply here, under my comment…

Hi @tiffanyhutchison, Some gold bars have been sent to your account, as a gesture of good will. Please note that boosters are stored locally for all of our games. Whenever you reinstall or change device, the only items that you carry are your lives and gold bars. Hope to see you around here more and thanks for coming! Xarly

Thanks everyone! (both the ones flagging it and also @Alessandro_S for the support) I would need a screenshot or recording of what you see so that I can take a better look or check with the studio if needed. If you don't know how to do it, just let us know and we will be happy to help :smile: . Cheers! Xarly

Hi @lianatalaski , Sorry for the delayed reply! I have been talking to the team but it doesn't seem like a general issue. Given the case, I can offer you to move you myself to level 1952 (you would have 2 stars in all previous levels) and compensate the loss of those boosters. Let me know if this works for you and if it…