Best Of

I need help retrieving my account

Hi , i need help I can’t retrieve my account iv had for more than 10 years. Iv changed phones more than 3 times in these 10 years but i was able to continue with it, i used facebook logins , But now now i cant and i dont think il start afresh. I need your help please

anele27

Flag 2 · 2Helpful Sweet Love Haha

Re: level 10 308 & level 10 804 does not have any red or yellow pieces! Edited by CM: Reported & Fixed!

Hello, thank you for your help.

I have already contacted the chat bot in the Help Centre, but I have not received any response yet. I also contacted support by email, but I still haven’t received a reply.

I am playing on an iPhone 11.

My Player ID is: 1089795050.

Thank you very much for your assistance.

mai23

Flag 2 · 2Helpful Sweet Love Haha

Re: Advertisement with ZERO options to exit

Thanks for getting in touch about Candy Crush Saga.

We’re sorry to hear you’re experiencing an issue with the video adverts, and understand how frustrating this is. Our studio team is working on the problem and will do everything they can to get you back on track with your game as fast as they can.

Your feedback is important as it helps us to solve problems. If we need more information, we’ll reach out to you again.

heer05

Flag 2 · 2Helpful Sweet Love Haha

Advertisement with ZERO options to exit

Candy Crush All Stars: Advertisement for Google Gemini does NOT have a close option (no “X” anywhere).
Lost progress for gold bar challenge (21 levels for 1500 gold bars). Was currently at 14 levels and had 63 gold bars when I had to close App to clear this Ad. Same Ad has done this at least 5 (FIVE) times before.

Russel_Smith

Flag 3 · 3Helpful Sweet Love Haha

Re: Changing time

As I have said @michimune the reason I advise people not to change their clocks is that it is something that has been said to cause the Event to go missing.

Unfortunately a lot of the old posts have been archived, so I can't point you in the right direction now.

Because it is something that we have spoken about over the years I will always advise people not to change their clocks during an Event.

Feel free to advise people otherwise if you like

Alienscar

Flag 2 · 2Helpful Sweet Love Haha

Re: Changing time

Well, it's not happened to me since. It's not happening in All Stars. I think during the Winter Cup there were some glitches in the game that caused some players to lose the event which have since been fixed by King. There were other reports of this happening at the time.

The clocks go forward in Europe at 2am @michimune . This will NOT impact the time we have until the round finishes. I cannot follow your logic at all in this worry you have about European players losing one hour of play. It makes absolutely no sense. Every player starts playing at exactly the same real time and finishes the round at exactly the same real time. The time set on our devices or on our cuckoo clocks at home do not come into this. Why would anyone in Europe be disadvantaged?

However I think I do understand the point you are trying to put across but it is way too complicated and irrelevant to anyone. Of course anyone who chooses to NOT use the automatic time function of their devices would have to manually adjust the clock the next morning, in the same way that we adjust our cuckoo clocks the next morning after clocks go forward. It would be daft not to: We use our phones for all manner of other things than playing Candy Crush! If you had your phone set wrong when you get up on Monday morning the least of your worries would be that you might be kicked out of All Stars. You could be late for work or miss an important appointment!

You really are complicating matters unnecessarily here.

christinewupp

Flag 2 · 2Helpful Sweet Love Haha

Re: Tournament does not show anymore

Yes, I have tried everything, but it has disappeared totally from the game, as if there was no tournament at all. At first I could see blue candies in the background showing the tournament theme but after updating the game the theme has changed to the normal, he one usually we used to see. No sign of the tournament. I was playing very well, on top of the group way ahead. 😔. I want to get back into the game. This is not fair if the update has to do something with it and get players out of the tournament.

atif_khan

Flag 2 · 2Helpful Sweet Love Haha

Re: No Ads Feature for Boosters in Candy Crush Saga

Hey there! I hope you're doing well.

I understand your concern about the video adverts feature that would give you free items no longer appearing in your game, and would like to clarify its availability within the game.

The video adverts feature, as well as other similar special events, is designed to be a bonus feature in the game. These features are not meant to be available permanently, rather they are introduced periodically or seasonally. This design allows us to keep the game fresh and exciting by offering different experiences and rewards at various times.

Due to this, we cannot add this feature back to your game upon request. I hope this clarifies the situation, but if I can assist with anything else, let me know.

Have a great day!