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How do I contact customer service?

Nick54Nick54 Posts: 1 Newbie
edited June 2020 in Players' Corner


  • Lola_PopLola_Pop Posts: 8,656 Community Manager
    Hello @Nick54 and welcome to the Community!!

    Here you can contact our Player Support team. Please let us know if we can help you. Maybe there is something we can do from our side  =)

    Cheers! <3
  • Hey! Would you like to give us your opinion?

  • poiu123poiu123 Posts: 5 Level 2


    As a community mgr, what can you do? Is there someone from the company who takes care of the gamers?


  • HolaaaaHolaaaa Posts: 1 Newbie

    Hello! Since the game Farm Hero I cannot connect to King. always gives connection error. I have tried again and again and it is impossible. I can't access the messages or anything.

    I hope you can help me. Thank you!

  • Diamond LimDiamond Lim Posts: 52,297 Diamond Diaries Moderator

    Welcome to Sweet King Community! 👑

    Oh! No! Have you still cannot connect to Facebook on Farm Heroes Saga? 😢

    Don't worry about this problem! 

    Please select your device that you are playing on any King's Game, then you click on any device and read to follow these troubleshooting steps of this problem that I hope this helps (These discussions solved by Community Team.)




    Windows Mobile 

    Windows 10 MS App 

    ⚠️ Note ⚠️

    If you follow uninstall and reinstall any King's Game, you save your game's progress and gold bars are transferred but you have lost all of the boosters and your event will be reset or gone

    ** If you have tried all of troubleshooting steps of this problem but it's not worked, please let me know and you can continue to comment on below here that I can help you again. **

    Have a nice and safety day! 😊

  • PrettyBubblesPrettyBubbles Posts: 6,466 Bubble Witch Moderator

    Hi @poiu123 our CMs do a lot to help the gamers in the community especially if us superstars and game experts ect.. are unable to help with an issue we would then raise it with our CMs who have different authorities to enable them to take different actions. So please respect us as we all will always do our best for our gamers. 👍🙂

  • poiu123poiu123 Posts: 5 Level 2


    not sure what your comment of respect means. I just would like to get an answer from a customer support since I was a paying customer.

    I don’t find it helpful to be presented with links to FAQ’ s and comments such as to respect you and everyone. There is a lack of respect towards me from King since they could not be bothered to care for their clients and leave this care to the community.

    i know that I can stop the game and whatever else, however, I feel I would like to comment and receive respect.



  • QueenBQueenB Posts: 7,764 Community Manager

    I think what @KimElston is referring to is that us/me the Community Managers have a lot in our plate and we try our best to helps as much as we can, there is a lot we can do as a CM 😉

    Do you happen to have the Ticket# from Support which I try getting some info from and see if I can help in anyway?

    Hope to hear back from you soon 😃

  • poiu123poiu123 Posts: 5 Level 2

    @QueenB .

    thanks for your answer. The point is that I cannot get to the point to get a ticket. There are just links to here. Then other links are being posted by members.

    Not helpful at all. In my case, the boosters are not being recorded.

    thanks and regards,


This discussion has been closed.