My game settings are gone!

Katty

My game with a high level was uninstalled, now reinstalled and Ive lost my level...Can you assist in recovering this? I cannot start this all over...lol

Diamond_Lim

Hello! @Katty 👋

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on any King's Game when you uninstall and reinstall any King's Game? 😢

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on any King's game! 😉

** If you have followed these steps completed but it's not worked, please let me know and you can continue to comment on below here. **

Have a nice day! 😊

buttermomma

Can’t sync my game was on a high level now I can’t get back to it

Diamond_Lim

Hello! @buttermomma 👋

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on any King's Game? 😢

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on any King's game! 😉

** If you have followed these steps completed but it's not worked, please let me know and you can continue to comment on below here. **

Have a nice day! 😊

laurieh9

I didn't have a Facebook or King account and lost my progress I was in the 4k. Is it possible to get it back or am I out of luck?

Diamond_Lim

Oh No! @laurieh9 😢

You make sure to to click on "Contact Us" first (on bottom of the page). After that, you make sure write your full name, email address and what's King's Game then topic is "Problems with my Game" and subtopic is "Game didn't save". Finally you asked them. You should wait for Community Team will answer you. (but it taken longer)

** You make sure always to connect with Facebook or King.Com Account, you cannot lose your progress next time as well. **

Have a nice and safety day! 😊

beautyijeoma88885555

I logged in a new device but I can see my progress

Diamond_Lim

https://community.king.com/en/blog/discussion/comment/2471906#Comment_2471906

Welcome to Sweet King Community! 👑

Yes! You connected your Facebook/Kingdom account on game, your progress, gold bars and some in-game features can be transferred / saved but the inventory boosters, lives and some in-game features and events lost.

Find most common issues and FAQ:s in Support Area here and in Help Center here!

And please select your game area here then click on Support Area and finally you ask a question about game then waiting for their answer and help you faster and better. 😉

Have a nice and safety day! ❤️😊