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King games support refuse to return stolen/deleted boosters, also refuse support services

Alyzah_katAlyzah_kat Posts: 4 New Bee
edited July 14 in Players' Corner

I WAS PROMPTED TO RE-LOG INTO MY ACCOUNT TO SAVE MY DATA. WHEN I DID SO, THE ONLY DATA THAT WAS SAVED WAS MY COINS. ALL MY BOOSTERS SUCH AS : STRIPED CANDY, HARD CANDY, COLORED BALL, RAINBOW BALL AND FISH, WHICH ALL HAD OVER 500X EACH WERE DELETED FROM MY GAME. ALL BOOSTERS IN THE GAME SUCH AS: LOLLIPOPS, STRIPED LOLLIPOPS AND HAND SWITCHES, ALL OF WHICH HAD OVER 40OX EACH BOOSTER WERE ALSO DELETED. I HAD ALSO PRIOR TO BEING PROMPTED TO LOG IN AGAIN, PURCHASED A $99.99 PACKAGE FROM THE 8 TICKETS SPECIAL DEAL. ALL 72 HRS OF FREE LIVES, FREE BOOSTERS WERE ALSO DELETED UPON SAVING MY GAME.

I ATTEMPTED TO CONTACT THE SUPPORT TEAM WHO REFUSED TO ALLOW ME TO SPEAK WITH A MANAGER OR SUPERVISOR MULTIPLE TIMES. MY PURCHASE OF $99.99 HAS SUPPOSEDLY BEEN REVERSED AND RETURNED TO ME. HOWEVER, NONE OF MY BOOSTERS HAVE BEEN REPLACED AND SUPPORT TEAM REFUSES TO DO ANYTHING ABOUT THIS.

THIS ACCUMULATION OF ALL BOOSTERS HAS TAKEN ME OVER 3 YEARS AND THOUSANDS OF DOLLARS. I WANT IT REPLACED IMMEDIATELY. NOTHING IS BEING DONE, NO SUPPORT MEMBERS WILL REPLY TO MY CONTINUED REQUESTS TO REPLACE MY BOOSTERS.

I WANT A PHONE NUMBER TO SPEAK TO A LIVE PERSON AS THIS GAME PROMPTED THE RE-LOG IN AND THEN STOLE ALL MY HARD EARNED ITEMS AND TIME. I WANT ALL OF THESE REPLACED.

MY ACQUAINTANCE WHO IS CAUCASIAN HAD THIS SAME SITUATION HAPPEN TO THEM , AND WAS TREATED WITH RESPECT AND WAS ABLE TO HAVE THEIR STOLEN BOOSTERS REPLACED.

AS AN ASIAN, I HAVE BEEN TREATED WITH NOTHING BUT DISRESPECT AND HAVE BEEN DENIED TO HAVE MY BOOSTERS REPLACED, SPEAK TO A MANAGER/SUPERVISOR AND NOW I AM BEING IGNORED BY SUPPORT.

I HAVE ONLY ASKED TO HAVE WHAT WAS STOLEN FROM ME BY THE COMPANY TO BE REPLACED IMMEDIATELY AND DUE TO MY "NON-IMPORTANCE" IN THIS COMMUNITY DUE TO MY RACE, AS IT APPEARS, THE ENTIRE GAME I HAVE WORKED ON FOR 3 YEARS AND LARGE AMOUNT OF MONEY HAS BEEN STOLEN AND THE GAMES SUPPORT DOES NOT CARE.

I REQUIRE A SUPERVISOR ASSISTANCE IN REPLACE OF ALL THAT KING GAMES HAS STOLEN FROM ME.

Comments

  • SpinnifixSpinnifix Posts: 7,760 Game Expert

    Hello and welcome to our beautiful community


    I'm really sorry to hear about the problem. I would like to help you! Please update your game and clear the cache. And start again. It can be a time delay. Please play a level and it could be there.


    Otherwise this.


    To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.


    https://soporto.king.com/contact

    https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase

    https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase


    Good Luck

                                                                 
                                                           ♥ Where there is a will, there's a way ♥

    A look at my profile would help everyone! 

     Did you know that there is now an international area for German - French and Spanish?    

  • Alyzah_katAlyzah_kat Posts: 4 New Bee

    I HAVE TRIED THE CLEARING THE CACHE, THERE ARE NO UPDATES AVAILABLE. I HAVE BEEN ATTEMPTING TO SPEAK WITH SOMEONE IN SUPPORT AND THEY REFUSE TO RECOVER OR GIVE BACK THE BOOSTERS THAT WERE TAKEN FROM ME. I HAVE SUBMITTED MORE REQUESTS TO HAVE THE BOOSTERS RETURNED TO ME AND THE SUPPORT REFUSES TO ANSWER.

  • Diamond LimDiamond Lim Posts: 17,612 Game Expert

    Welcome to Sweet King Community! 👑

    Oh! No! Very sorry for your problem! 😔

    How you must check "Lost boosters on your mobile? Oh no! Let’s see if we can solve it!" by Lola Pop. (Any King's Games) 

    Click this link to read it that I hope you can understand them! 

    ⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️

    1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device

    2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play

    We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊

    Don't worry! These features still helping you to earn boosters/gold bars on this game. 😉

    Have a nice and safety day! 😊

    💎🌟 Hello! Everyone! I am Diamond Diaries Expert Player to help you to solve any levels and problems on Diamond Diaries Community. 🌟💎

    💎 Don't know how to learn playing on Diamond Diaries Saga? Let's see my guides here 💎

    ❓Need help on Diamond Diaries Saga? Ask a question on Support❓


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  • Alyzah_katAlyzah_kat Posts: 4 New Bee

    I DID NOT SWITCH DEVICES. THE GAME, AGAIN, PROMPTED ME TO RE-LOGIN TO SAVE PROGRESS. ONCE I DID RE-LOGIN, PER AGAIN, YOUR GAMES DIRECTION TO DO SO, ALL MY BOOSTERS WERE STOLEN FROM ME.

    THIS IS BLATANTLY A TECHNICAL ERROR ON KING GAMES SIDE , NOT MINE.


    IF IM TO UNDERSTAND WHAT YOU ARE SAYING CORRECTLY, IT WOULD BE:


    "OUR GAME WILL REQUIRE YOU TO RE-LOGIN DURING YOUR PLAYING TIME, YOU WILL LOSE ALL YOUR BOOSTERS, AND WE WILL NOT REPLACE THEM. "


    SEEMS THAT THIS APPEARS TO BE AN INAPPROPRIATE APPROACH MADE BY KING GAMES TO FURTHER SOLICIT MORE MONEY, INTENTIONALLY OUT OF PLAYERS.

  • Diamond LimDiamond Lim Posts: 17,612 Game Expert

    Thanks for your answering! 😊

    You can report this to our Player Support team here, so they can help. (But you wait longer) 😊

    ** Topic is "Problems with my purchase" and subtopic is "Purchase items not received". Finally you asked them these problems and remembered to send your game ID (How to find your Game ID). **

    💎🌟 Hello! Everyone! I am Diamond Diaries Expert Player to help you to solve any levels and problems on Diamond Diaries Community. 🌟💎

    💎 Don't know how to learn playing on Diamond Diaries Saga? Let's see my guides here 💎

    ❓Need help on Diamond Diaries Saga? Ask a question on Support❓


    👑 Feel confused on King Community? Here is a guide to help you locate the different areas in the community 👑

    🏆 Join King Games's Contests to chance to win gold bars 🏆

  • Alyzah_katAlyzah_kat Posts: 4 New Bee

    I HAVE REPORTED THIS SEVERAL TIMES TO SUPPORT UNDER THOSE TOPICS AND SUBTOPICS. NO ONE IS HELPING ME EXCEPT TO REFUND THE PURCHASE THST I MADE AND THEN LOST PRIOR TO FOLLOWING THE GAMES DIRECTION TO RE-LOGIN TO SAVE THE GAME. THEY HAVE NOT ANSWERED ANY OF MY QUESTIONS AND APPEAR TO BE CONTENT IN IGNORING MY REPORTS.


    I ASSUME THAT KING GAMES IS REGISTERED WITH THE BBB?

  • Lola_PopLola_Pop Posts: 4,131 Community Manager

    Hello @Alyzah_kat and welcome to the Community!

    I can understand your frustration. Please bear in mind the Player Support team is a busy one, so you may have to wait a bit longer to get your reply.

    Furthermore, we don't offer a Player Support phone service, so the way to communicate with them is via email for everybody.

    However, I'm sure they'll solve the issue and they are not ignoring you.

    We cannot handle these kind of problems in the Community, unfortunately.

    Want to PLAY more?
    🍭 Play Candy Crush Saga      🥤Play Candy Crush Soda Saga         👭Play Candy Crush Friends Saga   
    🍮Play  Candy Crush Jelly Saga      🍏 Play Farm Heroes Saga
  • SpinnifixSpinnifix Posts: 7,760 Game Expert

    @Alyzah_kat


    Hello! I created a survey on my profile and it's about customer service. Please take part and vote! That would help. thank you

                                                                 
                                                           ♥ Where there is a will, there's a way ♥

    A look at my profile would help everyone! 

     Did you know that there is now an international area for German - French and Spanish?    

  • SpinnifixSpinnifix Posts: 7,760 Game Expert

    Hello!


    I wrote you all about it above. Please also enter your ID number. If you click on the orange king symbol in the profile, you will see your number. In the Help Center, please go to Lost Boosters. Please have some patience. Otherwise please report back. thank you

                                                                 
                                                           ♥ Where there is a will, there's a way ♥

    A look at my profile would help everyone! 

     Did you know that there is now an international area for German - French and Spanish?    

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