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Where is ALL my stuff???

YamZen
YamZen Posts: 3 Newbie
edited March 2022 in Discussions

I’ve just entered the game and all the lives I had and all the prizes in my inventory are GONE!!

I hope is just a temporary mistake, please fix that!

Comments

  • Diamond_Lim
    Diamond_Lim Posts: 162,157 Diamond Diaries Moderator

    Welcome to Sweet King Community! 👑

    Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

    ⚠️ So please also attention when you have trouble to lose all of your boosters (also inventory lives)! ⚠️

    1. The boosters (also inventory lives) also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

    2. The boosters (also inventory lives) are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

    It’s best not to store too many Boosters and Inventory Lives on your device, as there is a chance they may be lost, or affect the game play. 

    We do not replace items and help you to return your boosters and inventory lives back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

    If you wanna to ask Game Question, please ask on Correct Game Area. Here is this link (Excel Spreadsheet) to find your game and then the support area :

    Excel Spreadsheet (All of King's Game Community Lists such as Support, Discussion, Contests, Ideas, Videos, etc.)

    Whilst you are here, you click on spoiler warning button here then read full definition about Guide (Help you find your way around King Community), Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.) and More Topics 👇😊

    You can check out this guide as it will help you find your way around King Community. I am so happy that you joined us here. You are going to love the contests, meeting new people who love the game as much as you do. If you have any game questions at all, I am going to add a link here that will open up as an Excel spreadsheet. On the left you will find your game and then scroll across to where you would like to go. For example, do you have a game issue question? Then click on your game Support link. Would you like to meet other game players that play the same game as you? Then click on the Discussions link. Don't forget to check out the current contests for your game for a chance to win some free gold bars for your game.


    Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.)


    You can also check Want to subscribe on Tagging List of King's Games and More Topics as received your tags on your notifications when contests and more exciting threads released if you want to subscribe. And also check Let's help to create/vote amazing ideas on CCS, CCSS, CCJS, CCFS, FHS and COTR as we need help to create another new ideas and vote active amazing ideas that we hope these ideas implemented. 😊

    If you have any questions, please ask any one of the Game Moderators or our Hub Moderator @wykoon. To tag them, click the @ symbol and then type out our name. A drop box will appear, click on the correct name your tag should now be showing up in bold or simply click on the "Quote" function right below our message box so we get your notification.

    Have a nice and safety day! 😊

  • wykoon
    wykoon Posts: 12,716 Community Hub Moderator

    Hello there,

    I hope that the advice provided by our Ms Lim has the info you needed to get your items back. If not, please read the following gamesaver tips.

    New to our game? First things first... read this crucial gamesaver tip!

    Be sure that you save your game progress so that your hard earned boosters and prizes are saved!

    Let us know if you need help with other issues in the game or question about this Community.

    😊😊

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