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End purchase playtime

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Jo_Anne_Roberts
Jo_Anne_Roberts Posts: 11 Level 2
edited October 2022 in Discussions

Im purchasing $20.00 at a time only to be denied, the playtime IM PURCHASING!! IF THIS RULE DOES NOT SEIZE, IM NOT PURCHASING ANYMORE GAME TIME $20.00 PURCHASES....PERIOD! IM SICK N TIRED OF BEING HELD BACK BECAUSE MY PLAY TIME IS UP!!!! SOMETIMES UP TO 30 MINUTES AT A TIME WHEN IVE PURCHASED $19.00 FOR PLAYTIME! I PURCHASE UP TO $400.00+++/MONTH....IM DONE BUYING !!! STOP DENYING THESE PURCHASES TO TIME LIMITS ON PLAYTIME! 😡😡😡😡

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  • Diamond_Lim
    Diamond_Lim Posts: 152,286 Diamond Diaries Moderator
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    Hello there! @Jo_Anne_Roberts 👋

    Welcome to Sweet King Community! 👑

    Try these steps (Purchase Issue/Problem) that we hope this helps. 😉

    If it's still not worked, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope how they can help and answer you but it taken longer. 😉

    Find most common issues and FAQ:s in Support Area here and in Help Center here!

    And please select your game area here then click on Support Area and finally you ask a question about game then waiting for their answer and help you faster and better. 😉

    Have a nice and safety day! ❤️😊

  • wykoon
    wykoon Posts: 12,697 Community Hub Moderator
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    Hi Jo,

    Happy weekend to you.

    Have you checked out the links shared by Diamond_Lim above and found your answer?

    FYI, whenever you purchase timed boosters or lives, the time will start ticking once the purchase is successful. You must play immediately, otherwise the time will run out before you get the opportunity to play.

    It is important to make sure you have the free time to play whenever you buy timed lives.

    I hope the above info will help you make the purchase decision going forward 🤗.

    Please let us know if you still have other issue that you need help with 😊.

    Cheers.

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