In game store not loading

OptimistPrime

When in game, store does not load. Can't use gold bars or get more moves after failing a level. I have tried ALL the troubleshooting steps and nothing has worked. Has been like this for months now.

kevincanady

Store will not load ?

Diamond_Lim

https://community.king.com/en/blog/discussion/388455/in-game-store-not-loading

https://community.king.com/en/blog/discussion/comment/2465764#Comment_2465764

Welcome to Sweet King Community! 👑

As wykoon the Community Hub Moderator suggested to solve this issue 👇

The loading issue may be due to the app/game not properly connected to the game server. It may be caused by unstable network connection or game server not working properly.

Thus, do try to exit game to the game page, disconnect from internet, wait for few seconds before reconnecting back to the internet, click on the play button and play a level. After that, go to the shop tab and start your purchase.

Please also check that you have not make any in-app restriction in your device. To deactivate restriction, please read here and select the applicable topic, then do the opposite as the article is about restricting in-app purchase.

I hope my answer above give you some insights in solving your issue. 👆😉

And you can also still earned more free boosters (gold bars) by in-game features/events (also contests) that you can use the boosters to beat any tricky levels too. 😉

Find most common issues and FAQ:s in Support Area here and in Help Center here!

And please select your game area here then click on Support Area and finally you ask a question about game then waiting for their answer and help you faster and better. 😉

Have a nice and safety day! ❤️😊

Arehone1

I can no longer buy anything with my gold bars, it keeps on saying contacting store but nothing happens

Diamond_Lim

Hello there! @OptimisticLover @kevincanady @Arehone1 👋

Welcome to Sweet King Community! 👑

As wykoon the Community Hub Moderator suggested to solve this issue 👇

The loading issue may be due to the app/game not properly connected to the game server. It may be caused by unstable network connection or game server not working properly.

Thus, do try to exit game to the game page, disconnect from internet, wait for few seconds before reconnecting back to the internet, click on the play button and play a level. After that, go to the shop tab and start your purchase.

Please also check that you have not make any in-app restriction in your device. To deactivate restriction, please read here and select the applicable topic, then do the opposite as the article is about restricting in-app purchase.

I hope my answer above give you some insights in solving your issue. 👆😉

And you can also still earned more free boosters (gold bars) by in-game features/events (also contests) that you can use the boosters to beat any tricky levels too. 😉

Find most common issues and FAQ:s in Support Area here and in Help Center here!

And please select your game area here then click on Support Area and finally you ask a question about game then waiting for their answer and help you faster and better. 😉

Have a nice and safety day! ❤️😊

OptimistPrime

I still collect gold bars, but I can't spend them on anything, it never loads.

Diamond_Lim

https://community.king.com/en/blog/discussion/comment/2469894#Comment_2469894

As wykoon the Community Hub Moderator suggested to solve this issue 👇

The loading issue may be due to the app/game not properly connected to the game server. It may be caused by unstable network connection or game server not working properly.

Thus, do try to exit game to the game page, disconnect from internet, wait for few seconds before reconnecting back to the internet, click on the play button and play a level. After that, go to the shop tab and start your purchase.

Please also check that you have not make any in-app restriction in your device. To deactivate restriction, please read here and select the applicable topic, then do the opposite as the article is about restricting in-app purchase.

I hope my answer above give you some insights in solving your issue. 👆😉

And you can also still earned more free boosters (gold bars) by in-game features/events (also contests) that you can use the boosters to beat any tricky levels too. 😉

Find most common issues and FAQ:s in Support Area here and in Help Center here!

And please select your game area here then click on Support Area and finally you ask a question about game then waiting for their answer and help you faster and better. 😉

Have a nice and safety day! ❤️😊

OptimistPrime

Same answers, doesn't work. If I'm in a level and, for example, try to buy more hammers with gold bars while in a level, it just says Contacting Store, never loads.