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smeekee Posts: 1 Newbie

Is anyone having problems getting their free lives?? Some times I go weeks without the envelope showing up and then when it does I can’t get my free lives.


  • Diamond_Lim
    Diamond_Lim Posts: 117,267 Diamond Diaries Moderator

    Welcome to Sweet King Community! 👑

    How you try these steps here 👇😊

    1. Open this game

    2. Select Profile

    3. Select Log Out your Facebook/Kingdom Account then Close this game app

    4. Reopen this game then Log back in to your profile (don't play first) and finally Open the game (can play now).

    Also check that you have a stable internet connection or a strong WiFi signal. You might want to see if your Internet Service Provider is experiencing any current issues.

    If it's still not worked from above steps, how about you follow these another troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope this helps too. 😊

    ⚠️ NOTE ⚠️

    If you want to try uninstall and reinstall steps, you have your gold bars and level progress are saved/transfered but all of the boosters and inventory lives are lost and some events will be reset or gone when you save your progress completed with your Facebook or Kingdom Account connected.

    You can also check this information for similar your problem here (Not receiving any Lives or did you lose all stored Lives?) that I hope you can understand to read it.

    Find most common issues and FAQ:s in Support Area here and in Help Center here!

    And please select your game area here then click on Support Area and finally you ask a question about game then waiting for their answer and help you faster and better. 😉

    Have a nice and safety day! ❤️😊

  • chrisagner
    chrisagner Posts: 2 Newbie

    O que posso fazer, não está aparecendo anúncios para conseguir jogadas no final de uma partida, quando eu perco?

  • Diamond_Lim
    Diamond_Lim Posts: 117,267 Diamond Diaries Moderator

    @chrisagner - Sorry for your reply because we can only use English Language that we can understand and help you on King Community. Don't worry! You make sure use Google Translate to translate English Language and repost your discussion and comments with using English Language on next time. You can also read the House Rules here as it's very important to be read about King Community! Thank you for your understanding! 

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