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"Why can't I change my profile picture or avatar? I’ve tried several times, but it always says 'Please try again later.' I hope Candy Crush management can help me."
Hello @L4wr3nc3🤗 Welcome to the King Community!
I am sorry to hear that you are experiencing an issue with changing your profile picture in the game! It has been a while since you reported the issue! Is everything alright now or do you still need help?
Can you please tell me which device you are using? Where are you clicking to change your pic? Can you share a screenshot of that area? Please also share a screenshot of the error message you are seeing!
To reply back, simply type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍬🍫
Hello @L4wr3nc3 and Welcome to our Community! Please tap HERE for a relevant article in our Help Center.
Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following standard troubleshooting steps?
- ensure you have a stable Internet connection
- check your free memory on your device, you need at least 2 GB
- clear your game cache (do NOT delete data — your boosters are stored locally on your device and will be lost)
- check for updates for your game app and run them
- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.
Tagging Candy Crush Moderators : @kiara_wael @PummyRaj @bearwithme @MountainMom
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Hello, I am trying to get Candy Crush Saga to work on Windows 11. So I was hoping someone could merge my account 2112260453 to my new King account, which is numbered 16129197945 Thank you.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
i was well on my way to completing the pins but the app restarted and now them pins tab is no longer available
Comprei no jogo e não chegou a compra
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
