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Unable to reach the bank

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harrier981
harrier981 Posts: 1 Newbie

Anyone else having a problem reaching the bank? This started last Friday and I've been unable to reach the bank to purchase anything since then. I'll admit it has saved me a few dollars but I don't really care about that. I've checked all my settings, turned off my firewall and checked my anti-virus. Everything looks normal and it's only the King sites I'm having an issue with. Any help anyone can give me would be appreciated.


Thanks

Comments

  • cozmotrilium
    cozmotrilium Posts: 102 Level 3
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    Hello and welcome, you can try checking your game is up to date and log out and restart your device and then log back in to see if this solves your issue.

    If not try while in the game disconnecting your wifi for 30 seconds and then reconnect to see if this helps.

    There is a long standing connection issue in the game and unfortunately we have no time frame on a fix for this, uninstalling may resolve your issue as a last resort but you would lose any stored boosters and lives.

    Thank you.

  • Spinnifix
    Spinnifix Posts: 24,795 Sweet Legend
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    Hello and welcome to our friendly community


    Have you updated your device? We are not responsible for buying. Please contact where you want to buy it. There is also an email address. Please write via this email address and contact this office. They can help you.

    Good luck


    2 moderator rooms are available for the players' corner. Since I'm going through all the pages now, I came over here to help. If you have any further questions or problems, please contact these 2 women. Thank you


    @wykoon @Elsa

  • kroeter
    kroeter Posts: 6 Level 2
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    a lot of work i just want to connect to the internet to get daily prizes and cant

  • Timon45
    Timon45 Posts: 441 Level 3
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    It’s my third piggy bank

  • Timon45
    Timon45 Posts: 441 Level 3
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    Can’t get fourth piggy bank

  • Diamond_Lim
    Diamond_Lim Posts: 152,046 Diamond Diaries Moderator
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    Welcome to Sweet King Community! 👑

    How about you can follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope this helps. 😊

    ⚠️ NOTE ⚠️

    If you want to try uninstall and install steps, you have your gold bars are saved/transfered and your current level is saved but all of the boosters have lost and some events will be reset or gone when you save your progress completed with Facebook or King.Com. 

    You can also ask on Correct Game Area. Here is this link (Excel Spreadsheet) to find your game and then the support area :

    Excel Spreadsheet (All of King's Game Community Lists such as Support, Discussion, Contests, Ideas, Videos, etc.)

    Whilst you are here, you click on spoiler warning button here then read full definition about Guide (Help you find your way around King Community), Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.) and More Topics 👇😊

    You can check out this guide as it will help you find your way around King Community. I am so happy that you joined us here. You are going to love the contests, meeting new people who love the game as much as you do. If you have any game questions at all, I am going to add a link here that will open up as an Excel spreadsheet. On the left you will find your game and then scroll across to where you would like to go. For example, do you have a game issue question? Then click on your game Support link. Would you like to meet other game players that play the same game as you? Then click on the Discussions link. Don't forget to check out the current contests for your game for a chance to win some free gold bars for your game.


    Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.)


    You can also check Want to subscribe on Tagging List of King's Games and More Topics as received your tags on your notifications when contests and more exciting threads released if you want to subscribe. And also check Let's help to create/vote amazing ideas on CCS, CCSS, CCJS, CCFS, FHS and COTR as we need help to create another new ideas and vote active amazing ideas that we hope these ideas implemented. 😊

    If you have any questions, please ask any one of the Game Moderators or our Hub Moderators @Elsa or @wykoon. To tag them, click the @ symbol and then type out our name. A drop box will appear, click on the correct name your tag should now be showing up in bold or simply click on the "Quote" function right below our message box so we get your notification.

    Have a nice and safety day! 😊

  • ivuska2806
    ivuska2806 Posts: 6 Level 2
    edited July 2021
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    (Edit by CM: Unsupported Language)

  • Diamond_Lim
    Diamond_Lim Posts: 152,046 Diamond Diaries Moderator
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    Hello there! @ivuska2806 👋

    Welcome to Sweet King Community! 👑

    Sorry for your reply because we can only use English on this area that we can understand / help you on King Community. Don't worry! You make sure use Google Translate to translate English Language as well on next time. 😉

    You can also read the House Rules here!

    Whilst you are here, you click on spoiler warning button here then read full definition about Guide (Help you find your way around King Community), Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.) and More Topics and please don't hesitate to ask any one of the Game Moderators on my previous reply here. 👆😊 To tag them, click the @ symbol and then type out our name. A drop box will appear, click on the correct name your tag should now be showing up in bold or simply click on the "Quote" function right below our message box so we get your notification.

    Have a nice and safety day! 😊

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