Not receiving purchases
Comments
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Hello and welcome
To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.
When you are in the Help Center go to Buy & Gold Bars. Please follow the steps.
Good Luck
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Hello there,
Pleased to e-meet you and I'm the Hub Moderator.
I hope you've tried contacting the Customer Support of King as guided by our Ms. Spinnifix. Otherwise, please take note that sometimes there may be delay in receiving the purchase item. But I hope you've received it by now. If you haven't, you can reply back the email that King's customer support team (provided they have answered you) to follow through. Make sure that you've proof of purchase, which you can normally find at the app stores, payment details.
Meanwhile, you may also refer here if you bought your item via Apple store or here via other app store/device.
Since you're new, you may want to explore around and participate in our on-going contests or discussion by simply checking out this guide and tag any of the Game Moderators by "quote" our message.
Thank you and happy exploring!
😊😊😊💕💕
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Don't worry! I tag @PrettyBubbles and @johamilton who can help on Bubble Witch 3 Community. 😊
