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Game crash when buying gold bars

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Alex5martin
Alex5martin Posts: 18 Level 2
 I have been blocked in the bell game in which I was eligible for 72 ingots in the seventh game of the eight that I had to overcome, I bought 50 ingots for 7.99 euros and it was just blocked, when I restarted the game I I lost the option to play for the minimum 72 ingots that I could choose, I ask that you consider me and give me the option to fight for those 72 i


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  • Diamond_Lim
    Diamond_Lim Posts: 156,306 Diamond Diaries Moderator
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    Hello there! @Alex5martin 👋

    Welcome to Sweet King Community! 👑

    Oh Dear! Very sorry to hear about you haven't received your Gold Bars after the game froze and you purchase your gold bars. 😢

    How about you try following these steps here (Purchase Issue/Problem) that I hope this helps. Click on Green Link! 👆😉

    If it's still not worked after you try following these steps above, please report this to their Player Support team here and then ask and send your Game ID (How to find your Game ID), so I hope they can contact and help you soon. 😊

    Find most common issues and FAQ:s in Support Area here and in Help Center here!

    And please select your game area here then click on Support Area and finally you ask a question about game then waiting for their answer and help you faster and better. 😉

    Have a nice and safety day! ❤️😊

  • Alex5martin
    Alex5martin Posts: 18 Level 2
    edited July 2023
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    Edited by CM: 🤔 Oops! Please repost in English so everyone can understand! Check out our House Rules!

  • yaniHad34
    yaniHad34 Posts: 2 Newbie
    edited July 2023
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    Edited by CM: 🤔 Oops! Please repost in English so everyone can understand! Check out our House Rules!

  • Diamond_Lim
    Diamond_Lim Posts: 156,306 Diamond Diaries Moderator
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    Hello there! @Alex5martin 👋

    Welcome to Sweet King Community! 👑

    Sorry for your reply because we can only use English Language that we can understand and help you on King Community. Don't worry! You make sure use Google Translate to translate English Language and repost your discussion and comments with using English Language on next time. You can also read the House Rules here as it's very important to be read about King Community! Thank you for your understanding! 😊

    Oh Dear! Very sorry to hear about you haven't received your Gold Bars after the game froze and you purchase your gold bars. 😢

    How about you try following these steps here (Purchase Issue/Problem) that I hope this helps. Click on Green Link! 👆😉

    If it's still not worked after you try following these steps above, please report this to their Player Support team here and then ask and send your Game ID (How to find your Game ID), so I hope they can contact and help you soon. 😊

    Find most common issues and FAQ:s in Support Area here and in Help Center here!

    And please select your game area here then click on Support Area and finally you ask a question about game then waiting for their answer and help you faster and better. 😉

    Have a nice and safety day! ❤️😊

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