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Boosters

Quazie
Quazie Posts: 4

Level 1
edited July 2023 in Discussions

I have my game back in fb but lost all my boosters. I had almost 100 of each. How can I get them back?

Comments

  • PummyRaj
    PummyRaj Posts: 44,702
    https://community.king.com/en/blog/discussion/412482/boosters

    Hello @Quazie🤗 Hearty Welcome to our lovely King Community!

    I am sorry to hear that you have lost all the boosters from your game!! Which game are you playing?

    Did you delete your game from Facebook? Are you playing the App version (through Microsoft Store) or on Facebook - Browser version (Chrome, Edge, etc.,)?

    Please reply back by typing in the blank box given below to my comment.

    Hope to talk to you soon. Have a great rest of the day

  • PrettyBubbles
    PrettyBubbles Posts: 27,607
    https://community.king.com/en/blog/discussion/412482/boosters

    Hi sorry to hear that my friend it seems as when the Facebook Outage was fixed it somehow deleted your boosters

    Unfortunately we can not replenish lists items here in the community

    Please use the contact us tab at the bottom of this page and explain to our customer services they may be able to compensate you

    Let me know how you get on 💓

  • Quazie
    Quazie Posts: 4

    Level 1

    Hi

    I was playing Candy crush saga. I am on level 9517. I play on my iPhone.

    When I could not connect with fb I deleted the game And reinstalled it. I have my lives And goldbars back but lost all my boosters. I had almost 100 of each.

    I hope you can give me some back of each.

    Quazie (Ann)

  • PummyRaj
    PummyRaj Posts: 44,702
    https://community.king.com/en/blog/discussion/comment/2727867#Comment_2727867

    Hello Ann @Quazie🤗 Thank you for replying back!

    I am sorry to hear that you lost all your boosters! Unfortunately, that is the result of reinstalling the App. The boosters and Lives are stored on device's local memory. When the App is deleted, the memory is also erased!!

    If you have purchased any of those boosters, the King Customer Care will be able to reimburse them. If you have accumulated them through Daily Bonus and other features, I am sorry to say that they will not be reimbursed😕

  • PrettyBubbles
    PrettyBubbles Posts: 27,607
    https://community.king.com/en/blog/discussion/comment/2727867#Comment_2727867

    Hi yes is uninstall you do loose any boosters

    Please always come here with any issues we may be able to help we only recommend to uninstall as a last resort

    You can still give our customer services a try and see if they can compensate you 💓

Hey! Would you like to give us your opinion?

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