Candy Crush Saga

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I'm in trouble 😭

Some days ago i open my game for play after some days. When i win a level the weekly contest is opend and result was 2nd position and when i claim the prize there's nothing and my game is hanging and I'm nothing to to until i closed the game and again open and that was again same thing is opend i deleted my game catche for solving the problem and again open the game my boosters are all lost and problem is still there..... Now when i open the game weekly contest is opend and after rhat I'm nothing to do

Screenshot_2024-11-07-16-24-44-581_com.king.candycrushsaga.jpg

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Comments

https://community.king.com/en/candy-crush-saga/discussion/475009/im-in-trouble

Hello

https://community.king.com/en/candy-crush-saga/discussion/comment/3197357#Comment_3197357

I haven't other device this time

https://community.king.com/en/candy-crush-saga/discussion/comment/3196769#Comment_3196769

Hi Nazia and thank you for sharing this!

I have passed the details of this issue on to the team for further investigation.

I'm not sure if we will hear back from team before the weekend but do you happen to have another device you can try the game on?

https://community.king.com/en/candy-crush-saga/discussion/comment/3196769#Comment_3196769

@QueenB 😔

Screenshot_2024-11-14-19-50-18-877_com.miui.securitycenter.jpg

Nothing works..... When I passed a level, the result of the weekly contest opens automatically and the game hangs there.After that I close the game and open it again and play a level and then the same problem occurs againWhat should I do I want to play the game but I have to close and reopen the game again and again

https://community.king.com/en/candy-crush-saga/discussion/comment/3196595#Comment_3196595

Hmmm 🤔 Let’s check which version of the game app you have installed. Here’s how to find it on an Android device:

Go to Settings on your device.
Tap on Apps or Application Manager.
Scroll down and select Candy Crush Saga.
Once you’re on the app info page, look for the version number listed under the app name.

One more thing to try, sometimes the graphics can be a bit off-center, so could you try tapping around the "Claim" button instead of directly on it?

There’s a chance it might respond if you click slightly above, below, or to the side of the button.

Let us know if this helps, fingers crossed 🤞

I am doing same thing but no it's not working 😭

Screenshot_2024-11-14-16-18-59-135_com.king.candycrushsaga.jpg

https://community.king.com/en/candy-crush-saga/discussion/comment/3196573#Comment_3196573

Hey Nazia1843!

Sorry to hear the issue is still there. This time, could you try clearing the app cache? Sometimes this can help with stuck features like the Weekly Contest.

Here’s how to do it on an Android device:

Go to Settings on your device.
Tap on Apps or Application Manager.
Scroll down and select Candy Crush Saga.
Tap Storage, then select Clear Cache.

After that, reopen the game and see if you’re able to claim the rewards.

Let me know how it goes 😊

@QueenB i was thinking my problem is solved but no..... I reinstalled my game and again login my id on game and playing the level..... When i pass the level again my game is stuck in weekly Contest when i click on clain there is nothing happens.....

Screenshot_2024-11-14-13-49-41-572_com.king.candycrushsaga.jpg

Thanks to all who helped me Thank you sooo much 🥰

Screenshot_2024-11-14-10-59-17-737_com.king.candycrushsaga.jpg

Wowwww that's amazing 🤩 😍 i am very happy i recieved some boosters not much like my own boosters but I'm happy to see this reward from you.....

https://community.king.com/en/candy-crush-saga/discussion/comment/3196050#Comment_3196050

https://community.king.com/en/candy-crush-saga/discussion/comment/3196034#Comment_3196034

Wonderful! 🤗 I'll pass your ID over to Support, so keep an eye on your game inventory 😉

https://community.king.com/en/candy-crush-saga/discussion/comment/3196008#Comment_3196008

Screenshot_2024-11-13-19-25-17-912_com.king.candycrushsaga.jpg

My game id

https://community.king.com/en/candy-crush-saga/discussion/comment/3195968#Comment_3195968

Hi @Nazia1843 please make sure to double click on it. One click is not enough.

https://community.king.com/en/candy-crush-saga/discussion/comment/3195877#Comment_3195877

Sorry i can't find user ID..... When i click on king logo nothing happens

https://community.king.com/en/candy-crush-saga/discussion/comment/3195795#Comment_3195795

Hey Nazia1843 😊

I’m so glad your game progress is back, but I know how much those boosters mean. Don’t worry, I got you!

Could you please share your Game ID so we can send a little something your way? You can find instructions on locating your ID here: How to Find Your Game ID.

Looking forward to getting those boosters back to you 🍬💖

https://community.king.com/en/candy-crush-saga/discussion/comment/3195189#Comment_3195189

Hi 😌 thanks dear, i reinstalled my game and my game progress is retrieved and problem is solved..... But my boosters🥺....

I miss them

https://community.king.com/en/candy-crush-saga/discussion/475009/im-in-trouble

Hey Nazia1843

I'm so sorry to hear the issue is still persisting, could you try reinstalling the game app? Sometimes, a fresh install helps clear any glitches. Don’t worry, your progress is safe as long as you’re connected to your King or Facebook account.

Once you’ve re installed, let us know, and we’ll make sure to send out a compensation for the lost boosters.

Thanks for your patience, and we’re here to help you get back to crushing it 😉

Yes my problem is still there

https://community.king.com/en/candy-crush-saga/discussion/comment/3193965#Comment_3193965

Thanks dear

Comments

https://community.king.com/en/candy-crush-saga/discussion/475009/im-in-trouble

Hello

https://community.king.com/en/candy-crush-saga/discussion/comment/3197357#Comment_3197357

I haven't other device this time

https://community.king.com/en/candy-crush-saga/discussion/comment/3196769#Comment_3196769

Hi Nazia and thank you for sharing this!

I have passed the details of this issue on to the team for further investigation.

I'm not sure if we will hear back from team before the weekend but do you happen to have another device you can try the game on?

https://community.king.com/en/candy-crush-saga/discussion/comment/3196769#Comment_3196769

Screenshot_2024-11-14-19-50-18-877_com.miui.securitycenter.jpg

Nothing works..... When I passed a level, the result of the weekly contest opens automatically and the game hangs there.After that I close the game and open it again and play a level and then the same problem occurs againWhat should I do I want to play the game but I have to close and reopen the game again and again

https://community.king.com/en/candy-crush-saga/discussion/comment/3196595#Comment_3196595

Hmmm 🤔 Let’s check which version of the game app you have installed. Here’s how to find it on an Android device:

Go to Settings on your device.
Tap on Apps or Application Manager.
Scroll down and select Candy Crush Saga.
Once you’re on the app info page, look for the version number listed under the app name.

One more thing to try, sometimes the graphics can be a bit off-center, so could you try tapping around the "Claim" button instead of directly on it?

There’s a chance it might respond if you click slightly above, below, or to the side of the button.

Let us know if this helps, fingers crossed 🤞

I am doing same thing but no it's not working 😭

Screenshot_2024-11-14-16-18-59-135_com.king.candycrushsaga.jpg

https://community.king.com/en/candy-crush-saga/discussion/comment/3196573#Comment_3196573

Hey Nazia1843!

Sorry to hear the issue is still there. This time, could you try clearing the app cache? Sometimes this can help with stuck features like the Weekly Contest.

Here’s how to do it on an Android device:

Go to Settings on your device.
Tap on Apps or Application Manager.
Scroll down and select Candy Crush Saga.
Tap Storage, then select Clear Cache.

After that, reopen the game and see if you’re able to claim the rewards.

Let me know how it goes 😊

@QueenB i was thinking my problem is solved but no..... I reinstalled my game and again login my id on game and playing the level..... When i pass the level again my game is stuck in weekly Contest when i click on clain there is nothing happens.....

Screenshot_2024-11-14-13-49-41-572_com.king.candycrushsaga.jpg

Thanks to all who helped me Thank you sooo much 🥰

Screenshot_2024-11-14-10-59-17-737_com.king.candycrushsaga.jpg

Wowwww that's amazing 🤩 😍 i am very happy i recieved some boosters not much like my own boosters but I'm happy to see this reward from you.....

https://community.king.com/en/candy-crush-saga/discussion/comment/3196050#Comment_3196050

https://community.king.com/en/candy-crush-saga/discussion/comment/3196034#Comment_3196034

Wonderful! 🤗 I'll pass your ID over to Support, so keep an eye on your game inventory 😉

https://community.king.com/en/candy-crush-saga/discussion/comment/3196008#Comment_3196008

Screenshot_2024-11-13-19-25-17-912_com.king.candycrushsaga.jpg

My game id

https://community.king.com/en/candy-crush-saga/discussion/comment/3195968#Comment_3195968

Hi @Nazia1843 please make sure to double click on it. One click is not enough.

https://community.king.com/en/candy-crush-saga/discussion/comment/3195877#Comment_3195877

Sorry i can't find user ID..... When i click on king logo nothing happens

https://community.king.com/en/candy-crush-saga/discussion/comment/3195795#Comment_3195795

Hey Nazia1843 😊

I’m so glad your game progress is back, but I know how much those boosters mean. Don’t worry, I got you!

Could you please share your Game ID so we can send a little something your way? You can find instructions on locating your ID here: How to Find Your Game ID.

Looking forward to getting those boosters back to you 🍬💖

https://community.king.com/en/candy-crush-saga/discussion/comment/3195189#Comment_3195189

Hi 😌 thanks dear, i reinstalled my game and my game progress is retrieved and problem is solved..... But my boosters🥺....

I miss them

https://community.king.com/en/candy-crush-saga/discussion/475009/im-in-trouble

Hey Nazia1843

I'm so sorry to hear the issue is still persisting, could you try reinstalling the game app? Sometimes, a fresh install helps clear any glitches. Don’t worry, your progress is safe as long as you’re connected to your King or Facebook account.

Once you’ve re installed, let us know, and we’ll make sure to send out a compensation for the lost boosters.

Thanks for your patience, and we’re here to help you get back to crushing it 😉

Yes my problem is still there

https://community.king.com/en/candy-crush-saga/discussion/comment/3193965#Comment_3193965

Thanks dear

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.