We do everything we can to ensure your enjoyment of our games, but once in a while, issues pop up. If your game keeps freezing or crashing, there are some things you can do that may solve the problem immediately.
Troubleshooting for Windows devices
Please follow these Windows Troubleshooting Steps
Reinstall the app
As a last resort, try deleting and then reinstalling the game. Just make sure your game is safely backed up to your King or Facebook account before taking this step. To re-install your game:
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Select Start and look for the app or program in the list shown.
2. Press and hold (or right-click) on the app, then select Uninstall.
3. In Microsoft Store, select See more > My Library. Select the app, and then select Install
Try all options
We hope this helps you. Remember, be sure to try all of the above options.
Also, please be aware that any Boosters or extra Lives stored in the game may be lost in the process , so it's worth trying to use them up before deleting and reinstalling the game.
If none of them works, feel free to contact us or chat with us.