We do everything we can to ensure your enjoyment of our games, but once in a while, issues pop up. If your game keeps freezing or crashing, there are some things you can do that may solve the problem immediately.
Take a look at the list below and try each option. This will maximize the chances of the game running more smoothly for you.
1) Restart the game, and if needed, restart Google Play Games
- In the taskbar notification area, right-click Google Play Games on PC.
- Click Exit.
- Reopen Google Play Games on PC.
- Open your game and ensure you are connected to your correct King/Facebook account
2) Check for updates:
For the game:
- Search for the game's name in the Google Play Games Store for the latest version available
- Please update if needed/requested, following the on-screen instructions to finish the update.
For the Google Play Games app:
- In the taskbar notification area, right-click Google Play Games on PC.
- Click Check for updates.
- Follow the on-screen instructions to finish the update.
3) Reinstall the game, and, if needed, Google Play on PC
- Uninstall Google Play Games on PC through Windows “Apps & features,” then reinstall it.
- Restart your computer.
Remember, be sure to try all of the above options.
Also, please be aware that any Boosters or Extra Lives stored in the game may be lost in the process of carrying out these steps, so it's worth trying to use them up before deleting and reinstalling the game.
I hope this helps you. We look forward to seeing you back in the game soon!