Alex_The_Witch

Game Expert

Hey there @Anita-19 . Hope you're doing well. At the moment, there isn't an option to delete friends in Candy Crush Jelly Saga. However, you can delete friends directly from your Facebook account's list of friends, in case you're not recognizing some of them. You can check how to do so here: Unfriend or remove a friend on…

Hey there @Belinda72 . Hope you're doing well. I'm really sorry you've lost your login streak. Unfortunately our tools still don't allow us to reinstate player's login and win streaks, but we usually compensate players for this kind of loss with in-game items. Could you please reach out to our player support team…

Hey there @stephanie2024 . Hope you're doing well. Thanks for your feedback about adding back the Free Switch to Sweet Cinema, it's been noted down. As for the 1 Free Switch you're missing, could you please provide me with your Core User ID? To do that, just open your game and follow these steps: 01.- Do not tap on play.…

Thank you for tagging me, I appreciate it. Have a great day!

Hey there @Laflor . I hope you're doing well. I'm sorry to hear you've been having so many issues with Pet Rescue Saga. You mentioned that several days passed with you being without any aids and help. In case you're referring to ads that offer free items not being available in your game, I would like to clarify that ads…

Hey @eminent1 . Hope you're having a great day! CCSS has now been set to the new level progress as well. I also sent a reply to the customer support ticket. Take care :)

Hey @eminent1 . Yes please, enter the game with the new email, play a couple of levels and then when you're ready let me know and I'll move you to the correct level. If you see that it doesn't change today it's because I end my shift in about an hour, but if so I'll do it tomorrow as soon as I can :) Thank you!

Hey @eminent1 . Thanks! I've found your new account and have now transferred your CCS progress from the old account to the new account. If I can help with anything else let me know. Have a great day!

Okay @eminent1 . The email has been sent.

Hey there, @eminent1 . Hope you're doing well. I'm sorry to hear you're facing this issue. QueenB already shared the ticket number with me and I'm currently drafting a reply to send you through our customer support system. Please wait some minutes while I take care of it and send you what I think would be the best course…