Kevin_

Game Expert

Comments

  • Hi @karazetonia and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you…
    in 14.000 Comment by Kevin_ 6:51PM
  • Hi @gailinidaho, I am sorry to hear that you have lost your saved lives. Unfortunately as these are saved locally it may happen that after updates, of OS or the game itself these may be wipe out. Please check out our Help Center + chat bot. Then follow the Chat With Us, you can reach out to Player Support to obtain help…
    in Lost lives credit Comment by Kevin_ 6:47PM
  • Hi, I appreciate the clarification. Please follow How can I report an ad in my game? in order to follow up and report this Ad in your game.
    in Publicité bloquée Comment by Kevin_ 6:32PM
  • Thank you for the confirmation, Please check out our Help Center + chat bot. Then follow the Chat With Us option, so you can reach out to Player Support to obtain help with this issue further ensuring that your receive a reply as soon as possible. However if you have any issues getting an answer do not hesitate to let me…
    in The game doesn't work Comment by Kevin_ 6:28PM
  • Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If you're looking for support, you can…
    in Pyramid Saga Comment by Kevin_ 6:23PM
  • Could you please check out our Help Center + chat bot. Then follow the Chat With Us option, so you can reach out to Player Support to obtain help with your progress ensuring that your receive a reply as soon as possible. However if you have any issues getting an answer do not hesitate to let me know. Have a nice day! 
    in Not Syncing Candy Crush Saga (Apple Login) to new iphone Comment by Kevin_ 6:19PM
  • Hi @SpendsTooMuch, I am sorry to hear that you have lost your progress after changing of device. Please check out this article we prepared to help get you back on track: New phone or tablet? Learn how to move your progress!
    in NEW COMPUTER NOT DOWNLOADED GAME Comment by Kevin_ March 18
  • Hello @yoyopdc and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you…
    in Publicité bloquée Comment by Kevin_ March 14
  • Hi @Marijared, I am sorry to hear you are having trouble with getting extra bubbles after an Ad. Have you noticed this happening with an specific Ad or with any at all and all the time? Could you please also confirm the game version you have installed and the make and model of your device?
    in The game doesn't work Comment by Kevin_ March 13
  • Hi @quickwit1, I am sorry to hear that you lost your level bonuses, unfortunately yeah if your device runs out of power while playing, there is no way that the level progress is saved and you have to start over.
    in Level restarted due to power loss; lost level bonuses Comment by Kevin_ March 12
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