MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Justin777, Zopim chat is safe and easy to use. You may visit the site here for more details: https://www.zopim.com/ To initiate a chat with the King staff please use any desired username - for instance 'Justin777' or similar. The email feature will make sure you receive a reply later in case all King staff members are…
    in zopim Life Chat Comment by MarkHawk August 2015
  • Hi Catherine, I'm sorry to hear your about your iPad issue. Good thing is that there are several steps you can take to restore your progress: 1) Did you have the game connected to Facebook? If yes then all your progress can be restored by connecting the game to Facebook 2) Did you have the game connected to Kingdom? Same…
    in I'm crushed, please help!! Comment by MarkHawk July 2015
  • Hi lisa6538, Did you have the game connected to Facebook? If yes then all your gold bars, game progress and high scores will be synced there. All you'll have to do is to connect the game to Facebook from your new tablet. Please notice that boosters can not be transferred between devices. You will have to either use them…
    in Can purchases be restored to a new device? Comment by MarkHawk July 2015
  • Hi, The design on King.com can interfere if your screen resolution is set too low or if your browser window is not maximized. Please maximize your browser window (normally the F11 key) and the layout should now look correct.
    in Why is the KING flag on the top of all games? Comment by MarkHawk July 2015
  • Hi Zara, Thanks for getting in touch. I suggest you contact King management through this link: http://about.king.com/about/contact - please choose 'Partnerships' in the drop-down selection and a representative will get back to you shortly. Thanks
    in License of Candy Crush for one of our Clients Comment by MarkHawk July 2015
  • Hi Mohamed, Please try the following: 1) Start the game on your mobile device, go into settings and disconnect from Facebook 2) Go to Facebook.com on a stationary computer, login and play one level in Candy Crush 3) Go back to your mobile device, start the game and click on the blue Facebook connect button 4) Your game…
    in Can you please restore my level in candy crush ? Comment by MarkHawk July 2015
  • Hi Brenda, No need to worry - all games from King uses PPAPI (Pepper API) so no need change browser. If you want more details about the changes in Google Chrome v.42 then I suggest this link: https://support.google.com/chrome/answer/6213033?hl=en Thanks
    in When NPAPI is withdrawn in September,? Comment by MarkHawk July 2015
  • Hi Janis, Thanks for getting back with the details and sorry for the delay in answering you.
    in Charged 3 times - No Lollipops! Comment by MarkHawk July 2015
  • Hi Thom, Sorry to hear you didn't receive the boosters and unlimited lives. You will be contacted shortly so we can solve this matter. Thanks
    in Missing portions of weekend sale for Soda Saga.....where are they? Comment by MarkHawk July 2015
  • Hi Jen, Thanks for getting back to us with the requested details so we can solve this matter.
    in Payment failure but money taken anyway!!! Comment by MarkHawk July 2015
Avatar