QueenB

Community Manager

https://community.king.com/en/candy-crush-saga/discussion/comment/3414501#Comment_3414501 https://community.king.com/en/candy-crush-saga/discussion/comment/3414460#Comment_3414460 Thanks again for reporting the issue with the search filter options overlapping on mobile and for confirming it appears the same in both…

https://community.king.com/en/candy-crush-saga/discussion/comment/3414501#Comment_3414501 Thanks for this 🙏 We have been able to reproduce the issue on a similar device so it's been reported to Vanilla and will let you know once we hear back 😉

https://community.king.com/en/candy-crush-saga/discussion/comment/3414358#Comment_3414358 Hi @Alienscar , thanks for flagging this and sharing the screenshot 🙏 I tried to reproduce the issue on my side (tested on an iPhone 13), but the filters seemed to work fine for me. Could you let me know which device you’re on? Also,…

https://community.king.com/en/candy-crush-saga/discussion/510104/lingotes-de-oro-por-carreras-consecutivas-ganadas Hi and thanks a lot for taking the time to share your idea with us💡 I can see where you’re coming from as winning so many Episode Races in a row is an achievement, and I understand why you’d like to see bigger…

https://community.king.com/en/candy-crush-saga/discussion/510241/app-is-freezing Hi @aprstacey , Welcome to the Community! Sorry to hear your game has been freezing. Since you’ve already updated and restarted, here are a few more things you can try: Clear cache (don’t delete app data): this often helps with freezing…

https://community.king.com/en/candy-crush-saga/discussion/510234/vies Hi @pouss , Welcome to the Community! I understand how frustrating it feels to see all those saved lives disappear. A while back, the game introduced a limit on how many lives you can store, so even if you collect more, only a set number will stay in…

https://community.king.com/en/candy-crush-saga/discussion/510243/internet-connection-error Hi @Ejamshidian , Welcome to the Community! Thanks for sharing the details. The reason you’re seeing this “internet connection error” when trying to create an account isn’t your internet, it’s because some account services are not…

Hi everyone, Thanks for reporting this. We’ve confirmed there is currently an issue with the Episode Race where it may disappear at the end or rewards may not show up right away. The studio team is already aware and is investigating the cause. In some cases, restarting the game brings the Episode Race back and triggers the…

https://community.king.com/en/candy-crush-saga/discussion/comment/3413698#Comment_3413698 Thanks so much for sharing your device details, @vickyhamraz 🙏 That really helps. I’ve forwarded this information to the studio team so they can take a closer look. We’re waiting on their reply, and I’ll update you here as soon as I…

@docket_rocket I just heard back from our Player Support team and they’re going to help reset your date of birth. Keep an eye on your messages from Support as they’ll let you know once everything’s updated so you can jump back into your game 🍬 Thanks again for your patience while we checked this out, and fingers crossed…