QueenB

Community Manager

Comments

  • https://community.king.com/en/candy-crush-saga/discussion/comment/3444926#Comment_3444926 This is super helpful and thanks for sharing! The good news is that the studio has found the issue and a fix has been sent so you should not have to go through this again. Keep an eye in your game!
    in Inventory/Boosters Lost - (Edited by CM: Under investigation)! Comment by QueenB December 5
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3444933#Comment_3444933 I'm so sorry it happened to your game and I've got your back on this 😉 and the good news is that the studio has fixed the issue 🙌
    in Your Year Unwrapped Comment by QueenB December 5
  • Hi everyone, We’re aware that some players have suddenly lost their boosters, and we know how upsetting that is. The team is already investigating the issue. This may happen in the latest game version (1.317.x), especially if the game is restarted without an internet connection. We’re still investigating but we wanted to…
    in Inventory/Boosters Lost - (Edited by CM: Under investigation)! Comment by QueenB December 5
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3444858#Comment_3444858 Hi @camari1010 , thanks for reaching out and thank you @christinewupp for spotting this and looping us in. Could you tell me a bit more about what happens when you try to login on store.king.com? A couple of things that would really…
    in Gift Card Issue Comment by QueenB December 5
  • Oh yes, I’ve seen the teaser too @Alienscar 👀🍬 I’m also super excited to find out how many levels I passed this year… and all the other fun little facts about my 2025. I’m secretly hoping I passed at least a thousand levels. Let’s see if I’m right 😄 If you tap the little Candy Unwrapped widget on your Saga map, you should…
    in Your Year Unwrapped Comment by QueenB December 5
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3441760#Comment_3441760 This is absolutely lovely Elsa 🤩 Thank you so much for putting this together and turning everyone’s posts into such a sweet video. I really appreciate the time and heart you put into things like this. It brings a lot of positivity to…
    in Let's share Thanksgiving recipes, family stories and more!! Comment by QueenB December 5
  • Hey @Alienscar , thanks for flagging this again. I get why this one is driving you nuts. We’ve been able to reproduce the behaviour on our side as well, and you’re absolutely right, it shouldn’t be showing “new comments” when there aren’t any. We’ve already passed this on to our platform provider so they can dig into…
    in This community needs sorting out: It is not functional for its purpose Comment by QueenB December 5
  • https://community.king.com/en/candy-crush-saga/discussion/578657/lost-boosters Hi there, thanks for letting us know and I’m really sorry this happened, losing boosters out of the blue is incredibly frustrating. To understand what went on and see what can be done, could you share a few details with me? 1. Your Game ID If…
    in Inventory/Boosters Lost - (Edited by CM: Under investigation)! Comment by QueenB December 5
  • Thank you for sharing all of this so openly. We’re really hearing the frustration in your messages, and I didn’t want to let the week end without giving you an update. We’re not going to be able to fix everything over the weekend, but based on your feedback we already know what we need to focus on and we’ve gotten started.…
    in This community needs sorting out: It is not functional for its purpose Comment by QueenB December 4
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3444309#Comment_3444309 https://community.king.com/en/candy-crush-saga/discussion/comment/3444349#Comment_3444349 https://community.king.com/en/candy-crush-saga/discussion/comment/3444026#Comment_3444026 Hi again everyone. I wanted to come back with an…
    in Level 9292 is impossible - (Edited by CM: working on a fix) Comment by QueenB December 4
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