QueenB

Community Manager

Comments

  • Hi @CookieCutie123 😊 If you don’t want to use the mobile app, you still have a couple of ways to play: You can play Candy Crush Saga on a computer through Facebook in your web browser. If you’re on Windows 10 or Windows 11, you can also download the Candy Crush Saga app from the Microsoft Store and play it on your PC.…
    in Why I cannot play Candy crush saga online? Comment by QueenB February 9
  • Hi @bapary2 and thanks for reaching out to us! What happens when you click on the blur Claim now button? Does it not redirect you to the game? Do you have the game installed on the same device? Have you also by any chance tried opening the game app to see if you got any in game popup?
    in How to clam Comment by QueenB February 9
  • We've seen this as well @Alienscar and know that it has been reported and we're still waiting on these improvements. As always, thank you for flagging these 🙏
    in Issues With Vanilla Comment by QueenB February 9
  • Hi @fewaz, are you saying that you are experiencing the same issue?
    in Game stuck on the Chocolate Box Comment by QueenB February 6
  • Hey @Ccfcjamo thanks for flagging this and I wanted to let you know I’ve shared this with the team and we’re looking into it. If you don’t mind, a couple of quick checks that might help while I’m talking to the developers: Which device are you playing on? If you force close the game and reopen it, does the Chocolate Box…
    in Game stuck on the Chocolate Box Comment by QueenB February 6
  • Thank you so much for getting back to us @hemajön, so you're saying that even if you close the game app and open it again, the game brings you back to this popup? Could I please also have your game ID?
    in Candy Crush saga har hängt sig Comment by QueenB February 6
  • @RachJain right now the Crushable isn’t available as a separate download on Google Play but feedback like yours is exactly what the team looks at when deciding next steps. Thanks for asking and for being so curious about it 😀
    in New Game to Candy Crush Comment by QueenB February 6
  • Hi @cakewarrior thanks for reporting this! that definitely doesn’t look right So I can check this with the team, could you let me know: Which device you’re playing on (for example iPhone, Android, tablet)? Which game app version you have installed? (You can find this in the game settings.) Once I have that, I can take it…
    in Super colour bomb issue Comment by QueenB February 6
  • Hi @Oscarwobblebum 😊 Just to make sure I understand, how are you trying to add friends? For example: Are you connected to Facebook and expecting your Facebook friends to appear? Or are you using a King account and trying to add friends through links or requests? Also, which device are you playing on? Once we know that, we…
    in Friends Comment by QueenB February 6
  • Hi @dishwar thanks for reaching out. If you made a purchase on an Apple device and didn’t receive the item, the purchase itself is handled by Apple. The first step is to check your purchase status and receipt through Apple: 👉 https://reportaproblem.apple.com If the purchase shows as completed, you can also contact Player…
    in I don’t recipe in my game why Comment by QueenB February 6
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