QueenB

Community Manager

Comments

  • Hi @boxerramon welcome to the Community 😊 That definitely doesn’t sound right. When you say the game shuts off and you lose everything, do you mean it completely closes during a level and you lose your progress and boosters? A few quick questions that will help us understand better: Which device are you playing on? How…
    in Cliches Comment by QueenB February 16
  • 💖 And that’s a wrap on the Valentine’s Cake Quest! Huge congratulations to @PrettyBubbles for winning, that’s amazing 🎉👏 What a way to finish the tournament 🤩 Now I’m curious… Who else made it to the Final round? How did you feel about this tournament overall? Was your group competitive? Did your strategy work out? Love to…
    in 🏆 Melting Season overview: events, tournaments, and dates Comment by QueenB February 16
  • Hey @Deal_One just checking in, are you still stuck on level 9125? That one is a tough end-of-episode level, so you’re definitely not alone if it’s giving you a hard time. Sometimes those Meltdown-style levels need a bit of a different strategy rather than just more boosters. Let me know where you’re at with it 🙂
    in 😩 Stuck on a level in Candy Crush Saga? Share your level and get help! Comment by QueenB February 16
  • Hi @Gretchen_Armato Just checking in but are you still stuck on this level? If you are, could you please confirm the exact level number again and share a screenshot of the board? Some levels have been updated over time, and players here may be on different versions. A screenshot will help us see exactly what you’re dealing…
    in How do I break the candy cane box sides? Comment by QueenB February 16
  • Hi @ClaudiaMassad and thanks for your message. Level 21,485 is currently the last available level. When you reach the end of the map, tournaments and events that require winning new levels can’t continue because there are no new levels to play. Also, the Valentine’s Cake Quest ended yesterday, so it’s no longer active in…
    in Tournament Comment by QueenB February 16
  • Thank you so much for confirming that the fix is working 🤗
    in Audio issues - Can't listen to music while playing - Edited by CM: FIXED! Comment by QueenB February 16
  • Happy Monday and I bring Good news 🤗 This issue should now be fixed ✅ A new game version has been released on iOS and Android (Google Play) with the fix: 1.321.3.1. Please head to the App Store / Google Play and update Candy Crush (you may need to refresh the store, and it can take a little time to show for everyone). If…
    in Audio issues - Can't listen to music while playing - Edited by CM: FIXED! Comment by QueenB February 16
  • Hmm @dodo807 let me reach out to Support and see what I can do… I'm not back in the community until Monday but keep an eye on your game okay 😉
    in How to combine apple iOS account to email address? Comment by QueenB February 13
  • Hey everyone 😃 Quick update: we’ve identified what’s causing the background audio issue and a fix is being prepared. We’re very close to getting this resolved. I can’t share an exact release time until it’s fully rolled out, but I’ll post another update on Monday once we can confirm it’s live. For now, there’s nothing you…
    in Audio issues - Can't listen to music while playing - Edited by CM: FIXED! Comment by QueenB February 13
  • I've always been a fan of this idea actually 👀 I can see why it feels frustrating to have so many Coconut Wheels just sitting there with very limited control over when to use them. Out of curiosity… how many Coconut Wheels are you all currently holding? I just checked mine and I’m at 627 😅 Would be interesting to see how…
    in Make coconut wheels desirable and useful Comment by QueenB February 13
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