QueenB

Community Manager

Hey everyone 👋 Quick update! The issue with levels and events not updating correctly has now been fixed by the team. Could you please restart your game and check if everything is now working as expected on your side? If you’re still seeing any issues, let us know and share a few details so we can take another look. Thanks…

Hey @Al15 Thanks for sharing this, and really sorry to hear that the ads are affecting your experience. The ads you see in the game are provided by external partners, so the best way to get this looked into properly is to report the specific ad directly to the Support team. They can review it and take action if something…

Hi Monica - @cellularmo 😊 Your multiplier should appear just below the leaderboard during the round. If it’s not showing there, the most likely reason is that it has already been used in previous rounds. Once all multipliers are used, they no longer appear in the game. That said, if you’re still in the tournament and…

Hi @hugyourdog 😊 When you say you only got 2 Coconut Wheels, do you mean: the boosters you received before starting the level, or something that happened inside the level while playing? And what were you expecting to get instead? If you can, a short explanation or another screenshot will really help us understand what’s…

Hi and welcome to the community 😊 The Super Color Bomb is a feature that’s not available to all players all the time, so it’s possible that it’s simply not active in your game right now. Just to double-check, could you let us know: Which device you’re playing on (iOS, Android, Windows)? And if you have the latest version…

Thanks for sharing all these details @99Sparkle and what you’re describing is actually linked to an issue we’re currently investigating. Right now, there’s a problem affecting level progress syncing, and this can also impact features like Weekly Progress, Episode Race, and other events not updating or appearing correctly.…

Hey everyone 👋 Thanks so much for reporting this and sharing all the details,it really helped us spot what’s going on. We’ve now confirmed that there is an issue affecting progress syncing between devices after the latest level release. This can also impact things like events and competitions not updating correctly. The…

Okay… I have to admit something here 😅 I actually saw this earlier and went full “wait, what is happening?!” mode… even reached out to to people to check what I had missed… Answer? “Check the date, QueenB…” Yeah. That’s when it hit me 🤦‍♀️ Well played, Well played 👏 😉

Hi everyone, Just to clarify, there is no official Candy Crush Saga WhatsApp group. For your safety, please be careful when joining or sharing links to unofficial groups, as they are not managed or verified by King. If you’re looking to connect with other players, this community is the official place where you can ask…

Hi @Juany1970 thanks for reaching out! It sounds like you’re referring to the Winter Cup reward, where some players were set to receive 100 Gold Bars monthly during 2026. Since this involves rewards linked to your account, the best next step is to contact Player Support directly from the game. From here in the community,…