Game frozen after booster purchase :(

thefugs71

hello there, I purchased two ,99p booster packs for my blossom blast saga (lvl 671) game on facebook and paid via my paypal account.
the payment went through ok, but the game completely froze and I lost my boosters, may I please have a refund, or the boosters re-credited so I can continue playing please?
thank you
Nicky Cairns

mysticalmysty

Hi @thefugs71 Welcome to our community. For any purchased issue you can just follow this link  https://community.king.com/en/candy-crush-saga/discussion/246142/i-purchased-an-item-on-my-android-device-but-haven-t-received-it#latest . 

mysticalmysty

And btw, for the future reference any questions about Blossom Blast you can just post on Blossom Blast community by clicking the home tab on the top left then click on Blossom Blast logo. Have a lovely day @thefugs71

thefugs71

Hi @mysticalmysty, I tried both links, but no joy 
 hopefully someone will get back to me and can help me sort it out, I know its not a lot of money, but its really annoying
but thank you for replying  

mysticalmysty

@thefugs71 let me flag our CM @QueenMia @MarkHawk to get you a better answer in the meantime, you might want to check the contest on Blossom Blast for chance to win some gold bar https://community.king.com/en/blossom-blast-saga/discussion/252396/show-your-flowers-and-win-gold-bars#latest

MarkHawk

Hi there @thefugs71

Don't worry - you'll be able to choose between several solutions if a purchase goes wrong.
Just follow the steps in this help page: https://community.king.com/en/blossom-blast-saga/discussion/246514/something-wrong-with-your-purchase#latest

thefugs71

bless you both, thank you- hopefully I've sorted it