My booster are all locked

maj2950

Even if I successfully complete a wild card I don’t get the boost cause my items are like locked it’s super annoying.  I don’t care about getting my boost back but I would like to at least be able to use the ones that I earned. Can someone help me?

firebombmarkus

Hi @maj2950 and welcome to our adorable Community 😊 That's really odd. I have never heard about someone having their boosters locked in this game. Can you please make a screenshot of it so I can see what exactly is happening? If you don't know how to do it, follow the instructions on the link below.

https://www.take-a-screenshot.org

I also need to know which device and OS are you using for playing this game. You can find out about it in the device's settings. Which version is your game? You can find out about the game version in the App Store or Google Play Store depending on OS you use.

The last thing I need is your game ID. If you don't know where it is, follow the instructions on the link below.

https://community.king.com/en/blossom-blast-saga/discussion/247657/what-is-my-user-id-and-where-can-i-find-it

Thank you for your understanding. I am looking forward to hearing from you again.

maj2950

Hi @firebombmarkus thank you for helping.   My id is 9145511855, version 72.0.1.   I’m running iOS 12.4.  I bought a new tablet and when I downloaded the game and logged in that is when it happened.  Currently I’m on level 604 and as you can see at the bottom they are all locked   

firebombmarkus

@maj2950 Thank you so much for all the information. I will tag our Community Moderator @Jelly Jenny to look into your case. You need to be a little bit patient because it's weekend and she is out of the office until Monday. Thank you for your understanding 😊

Jelly_Jenny

Thanks @firebombmarkus

Hi @maj2950 and welcome to our buzzing Community

If your boosters appear to be locked all of a sudden there's a way of fixing it by replaying level 4, 35 and 51. Those are the levels that unlock boosters. 

Let me know if you need any further help! 

And by the way - we are running an exciting mystery competition which could land you some shiny Gold Bars! Check it out here!  

maj2950

@Jelly Jenny thank you for the help. I’ll try that as soon as the map comes back so I can go back to those levels. 

maj2950

@Jelly Jenny I just wanted to let you know that the map is back and once I redid level 4 my boost did unlock.  Thank you for the help. 

Jelly_Jenny

maj2950 said:

@Jelly Jenny I just wanted to let you know that the map is back and once I redid level 4 my boost did unlock.  Thank you for the help. 

That's awesome! Thanks for letting me know  

Phuongthao

Hi  @Jelly Jenny, my booster are locked, too. Can you check and fix for me?

Lotus_Flower

https://community.king.com/en/blossom-blast-saga/discussion/comment/455821#Comment_455821

Hello @Phuongthao

Touch the down arrow and read the copied text. It will tell you what you can try to unlock your boosters.