The game is blocked while I'm logged into my account but I can play perfectly without logging in??

ixi

Hello, it has been over a month that I have been trying to play Blossom Blast Saga on my laptop (Opera browser), but the message "We are experiencing an error and doing our best to fix it" appears every time. I have also tried it in other browsers, and it always happens the same: I have no problem at all to play it when I'm not logged in, but once I get into my account, I cannot play it. I have tried all the other games in King, and none of them gives me this problem.

I have tried multiple times over the weeks, the laptop is quite new/up-to-date, I have plenty GB still available and I have deleted caches many times.

I don't know what else I can do, I have followed the guidelines.

Thank you.

Freddy_

@ixi Hi and welcome, I will tag @debrichmond as i know she reported this for someone else with the same issue, so she may have some news on this.

For me i had problems with browser on a few king games so i downloaded the lastest version of Microsoft Edge and touch wood this has been ok on all the king games i play. So may be worth you giving this one a shot, just make sure you download the latest version one and see if this helps.

Thank you

ixi

I have both Opera and Microsoft Edge updated... but thank you for your fast reply; I appreciate your help.

Freddy_

@ixi Hi, are you getting any error messages when you try to log in ?

ixi

Hello.

Not at all, I have been a player since 2014 or so and I never had any problem with logging in or with my account in general.

ixi

Hello. I just tried playing on my phone (from the webpage, not the app) and the exact same thing happened: I had no problem getting to play while I was not logged in, but once I got into my account, the same message appeared automatically. However, I have no problem at all to play on the app. I would like to be able to play on the webside though...

Thank you.

NamTruong2001

I have this same problem like you, too.

ixi

I have tried again today... and it suddenly works with no problem (?) so... I guess it's okay now, even if I haven't done anything to solve the problem.

Despite that, thanks to @Freddy_Falkner once again for the support.

https://community.king.com/en/blossom-blast-saga/discussion/comment/1332525#Comment_1332525

ret311ired

I continue to experience the original problem reported by ixi. I get the same general message. I don't use MS Edge - I use Google Chrome.

Can you someone take a look at this again, please?

Thanks!

NamTruong2001

Still got that message when I logged in, but it runs very perfectly when I logged out. (???)