Hi there, If you've lost your in-game progress, please reach out to our Player Support using the game app to receive assistance. I wish you a nice day!
Hi there, I'd like to let you know that I've forwarded your feedback to our team and I appreciate your cooperation. Please note that we're not able to implement hints manually into your game and I hope for your understanding. As our teams are running constantly tests, it's entirely possible that some features/events go…
Hi there, Could you please try to restart your game and device and check if there are any updates for it on your play store? If there aren't any updates, please send us a screenshot of your issue. Have a nice day!
Hello there, In order to play the game on your mobile device and be synced with your laptop, you will need to use the "Log in with FacebooK" option on your mobile device to log into your Facebook account where your progress is stored. Once you log in, your progres will be recovered. Have a nice day!
Hi there, Could you please try to check if your Facebook password is correct? I would advise you to try changing it and then try to log in. I wish you a nice day ahead!
Hi there, I understand your concern about your event and how matchmaking works. While in some features it might be more beneficial to have reached a higher level, I can see how with this event this might not be the case. While we cannot adjust this for you right now, your experience has been shared with our team to take…
Hi there, In order to update the game to the latest version, please follow the steps below: - Close your game - Restart your device - Open the app on Google Play Store and update to the latest version Have a nice day ahead!
Hello there, welcome to the Community! The video adverts feature, as well as other similar special events, is designed to be a bonus feature in the game. These features are not meant to be available permanently, rather they are introduced periodically or seasonally. This design allows us to keep the game fresh and exciting…
Hi there, I understand you're having some issues while trying to make a purchase. To receive the best assistance, please reach out to our Player Support team using the game app. Have a nice day!