QueenB

Community Manager

Hi @oo1414 😊 No worries, this can sometimes happen automatically when an image is uploaded and the system cannot properly process it right away. It does not mean there is anything unsafe or wrong with your screenshot. In some cases, this can be caused by a temporary upload issue, browser cache, connection delay, or the…

Hi @dadax 😊 Thanks for sharing the extra details. Could you please share a screenshot showing the Booster Wheel timer in your game? If possible, please also let us know: • Is the long timer showing on the Booster Wheel in the Events tab, on the Saga map widget, or both? • Are any other timed features affected as well (for…

Hi everyone 😊 Thanks for continuing to report these issues and share your experiences with us. We’re aware that some players are experiencing freezing, lagging, or crashing issues after updating to version 1.327.0.1, and the Studio team is currently investigating this. The reports we’ve seen include: Freezing on the…

Hi @Darleneblue3 If the game freezes when opening the Daily Treat Machine, don’t worry, your progress should not be lost as long as your game is connected to a King or Facebook account. Please try these steps first: Update the game to the latest version Restart your device Make sure your device software is updated Clear…

Hi @15135262812 Sorry to hear your game has been freezing. If it happens both when opening the game and during levels, let’s first try a few quick checks: Make sure the game is updated to the latest version Restart your device completely Check that your device software is updated Free up some storage space if your device…

Thanks for sharing the screenshot! Just to make sure we understand correctly, are you saying that your win streak rewards, such as Color Bomb boosters, are not being awarded even though your streak count keeps increasing? Or do you mean the streak number shown on your profile is incorrect? Please share a few more details…

@snakegore999 I didn ’t want you to miss this one 😄 Catt from Candy’s Narrative Design team jumped in to help us investigate the Jurassic mystery and officially confirmed it’s Chewrannosaurus Rex 🦖

Thanks for the screenshot @avka that really helps 👍 I'm glad you eventually get back to your level but I’d like to understand a bit better how this is happening, because it’s not something we expect to see. Could you clarify a couple of things for us: When you open the game, does it take you directly to level 1 as if you…

I know 😔

Hi @avka welcome to the community 👋 We currently support conversations in English, so feel free to continue in English and we’ll do our best to help you. From what you described, it sounds like your progress may not be saving properly. This can happen if the game isn’t connected to an account. Could you please check the…