Comments
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Hi @abruno To help us understand what happened, could you let us know: Were you previously logged in with a King account, Facebook, or email? Did this happen after changing devices, reinstalling the game, or logging out? Which device are you currently playing on? If your game was backed up, the first thing to try is…
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Hi @CasualGamer117 that sounds great 😊 You’re absolutely free to create and share content using our games on YouTube and Facebook, whether that’s showing your own progress, playthroughs, or challenges. We don’t manage or control personal channels, so as long as you’re following the platform rules and keeping things…
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Hey @Anniseh 😊 Love hearing how much you enjoy the Pins event, it’s a favorite for a lot of players for a reason! We don’t have any details to share just yet about when the next Pin season will start, but as always, any news will be announced here in the community once it’s live. Thanks for the excitement and for being…
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Hi @Daddyos1128 I’m really sorry to hear that! Just to check, was your game backed up to a King account or Facebook account? If so, have you tried logging back in using the same email address you used to save your progress? We also have a guide HERE with a few steps you can try to restore your levels. Have a look and give…
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Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If…
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Hi @Alienscar and @Nobody1 👋 Just stopping by to let you know I haven’t forgotten about the tagging issue you both flagged. I'm now working with our platform provider to dig deeper into it, and they’ve asked for a bit more info to help them reproduce the problem and speed up a fix. Would you be able to let me know the…
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Hey @Billy254 congratulations 🤩 We’re really happy to hear you enjoyed the Candy Pins journey. Thanks so much for sharing the love and the kind words, it truly means a lot 💖 As for when the next Candy Pins will arrive, we don’t have any details to share just yet. When there’s news, it’ll be announced here in the community,…
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Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If…
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Thanks for jumping in and sharing the screenshots @christinewupp That’s really helpful context and you’re right, if players don’t know to check the inventory, it’s easy to assume the option is gone. The change in where it shows up can definitely be confusing, especially for players who were used to seeing it automatically…
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Hey @mutalett thanks for sharing the screenshot! Lives refill based on your device’s local time, so if the game detects a big time change, the timer can pause or reset. This can happen if a VPN is turned on, the device time zone changes, or the clock is adjusted manually. That’s why it looks like all those minutes are…
