QueenB

Community Manager

Comments

  • Hi @fazehad01, If you still see your progress on the game app on your mobile device, that means it’s stored locally there, even if your old Facebook account is no longer available. In that case, you can secure it by linking it to a King account instead of Facebook. Here’s what I’d recommend: Open the game on the device…
    in Please help me reconnect my game to my new Facebook account  Comment by QueenB 11:29AM
  • @kiara_wael @MountainMom 🤩
    in 🍬 Crush &Tell - Episode 6 (Final): Let’s Talk Blockers! What’s Your Favorite (and Why)? Comment by QueenB 10:10AM
  • Gotcha @Alienscar thanks for clarifying that 👍 @tdemo Thanks for getting back to us and as mentioned here, it's a known issue which unfortunately is still around so we will keep flagging this to the team but I'm afraid there is not much we can do to remove these ads from your game at the moment.
    in Ads that start with green line across bottom problem Comment by QueenB January 14
  • Hi @Flowiggle and thanks for sharing how you feel and I appreciate you being open about it. At the moment, it isn’t possible to replace or remove specific level themes. That said, feedback like yours is still important, and I’ll make sure it’s noted and passed along to the team for awareness. If you’d prefer to skip past…
    in Snake level Comment by QueenB January 14
  • Hi @gabylucaroni thanks for your message. A quick note that the Community here is in English only. Just to clarify, ads including Sweet Cinema aren’t guaranteed to be available all the time. Ads can also disappear if: There are no ads available at that moment The game doesn’t have a stable internet connection The feature…
    in Porque no veo mis anuncios ni el cinema dulce? Comment by QueenB January 14
  • Hi @fbcunha thanks for your message 😊 Just a quick note that the Community here is in English only. If you need help with the game, you can contact Player Support directly through the game app, and you’ll be able to do that in your preferred language, including Portuguese. To reach Player Support, follow the steps: Go to…
    in Perguntas em português Comment by QueenB January 14
  • Hi @christinewupp thanks for letting us know. I’ve gone ahead and archived that discussion for you. All sorted ☺️
    in Please delete discussion Comment by QueenB January 14
  • Hello @emine22 and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️…
    in Güçlendirici sarı top Comment by QueenB January 14
  • Excellent @venkatamadav 🥳 and thanks for sharing this milestone with us 🤩
    in Winter wonders Comment by QueenB January 14
  • Hi @Charliefarley thanks again for your patience and all the details you’ve shared so far.I know this has been dragging on for a while now, and I really want to help get it sorted. Let’s take this step by step: About the posting issue: We've confirmed your permissions and your account seems to be in order so we're not…
    in Unable to start a new discussion? Comment by QueenB January 14
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