QueenB

Community Manager

Hi @MarshmallowW I’m really sorry you’ve been running into so much trouble with this. I completely understand how frustrating it is, especially when all you’re trying to do is get a new verification link. I’ve reached out directly to Player Support and shared your ticket with them, as they’re the ones who can access your…

Hi @Daddyos1128 I’m really sorry to hear that! Just to check, was your game backed up to a King account or Facebook account? If so, have you tried logging back in using the same email address you used to save your progress? We also have a guide HERE with a few steps you can try to restore your levels. Have a look and give…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If…

Hi @Alienscar and @Nobody1 👋 Just stopping by to let you know I haven’t forgotten about the tagging issue you both flagged. I'm now working with our platform provider to dig deeper into it, and they’ve asked for a bit more info to help them reproduce the problem and speed up a fix. Would you be able to let me know the…

Hey @Billy254 congratulations 🤩 We’re really happy to hear you enjoyed the Candy Pins journey. Thanks so much for sharing the love and the kind words, it truly means a lot 💖 As for when the next Candy Pins will arrive, we don’t have any details to share just yet. When there’s news, it’ll be announced here in the community,…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If…

Thanks for jumping in and sharing the screenshots @christinewupp That’s really helpful context and you’re right, if players don’t know to check the inventory, it’s easy to assume the option is gone. The change in where it shows up can definitely be confusing, especially for players who were used to seeing it automatically…

Hey @mutalett thanks for sharing the screenshot! Lives refill based on your device’s local time, so if the game detects a big time change, the timer can pause or reset. This can happen if a VPN is turned on, the device time zone changes, or the clock is adjusted manually. That’s why it looks like all those minutes are…

Hi @fiz and welcome to the Community! Thanks for flagging this. That 6hour for 69 Gold Bars option is part of a test offer, so it won’t be available to all players or at all times. That said, it’s still really useful to know players are actively looking for it. I’ll pass this feedback on to the team so they’re aware it’s…

Hi @Tami77 and thanks for the tag @Alienscarappreciate you jumping in here 👍 Just to confirm, Player Support is aware that there have been a few reports like this, and this has already been flagged to the team so it’s being looked into. That said, Alienscar is right: from the community side, we’re not able to manually…