QueenB

Community Manager

https://community.king.com/en/candy-crush-saga/discussion/475997/my-game-interface-is-not-accessible-can-you-help Hey Darkoaa and welcome to the community 😊 We’d love to help, but could you give us a bit more detail about what’s happening? Are you having trouble with buttons not responding, or is something specific on the…

https://community.king.com/en/candy-crush-saga/discussion/475999/how-to-change-the-currency Hey wlundsten and welcome to the community😊 The currency shown in the game usually matches the currency of the app store (Google Play or Apple Store) based on your location. If you need to change it, here are a few steps to try:…

https://community.king.com/en/candy-crush-saga/discussion/475994/game-jumps-back-to-newest-level Hey Jumpery and welcome to the commnity 😊 I just want to make sure I understand the issue fully so we can help you out. Are you saying that when you go back to a previous level to replay it, the game suddenly jumps to your…

https://community.king.com/en/candy-crush-saga/discussion/476002/no-gold-bars-received Hey Henny28 and welcome to the community 😊 Sorry to hear the gold bars didn’t arrive. For issues like this, you’ll need to contact Player Support directly since we can’t handle compensation in the Community. Here’s how you can reach…

https://community.king.com/en/candy-crush-saga/discussion/475993/connection Hey ynayannah and welcome to the community 😊 Sorry to hear the connection issue is still bothering you. Since you’ve already cleared the cache and updated Android, let’s try a few more steps: Check your internet connection: Try switching between…

https://community.king.com/en/candy-crush-saga/discussion/comment/3196769#Comment_3196769 Hi Nazia and thank you for sharing this! I have passed the details of this issue on to the team for further investigation. I'm not sure if we will hear back from team before the weekend but do you happen to have another device you can…

https://community.king.com/en/candy-crush-saga/discussion/comment/3196595#Comment_3196595 Hmmm 🤔 Let’s check which version of the game app you have installed. Here’s how to find it on an Android device: Go to Settings on your device. Tap on Apps or Application Manager. Scroll down and select Candy Crush Saga. Once you’re…

https://community.king.com/en/candy-crush-saga/discussion/comment/3196330#Comment_3196330 Hey cookiemae 🙂 Thank you for sharing this and I know it’s frustrating not to see certain features like Candy Royale or the Episode Race, especially as a high-level player. The way these features work is that they’re rotated among…

https://community.king.com/en/candy-crush-saga/discussion/comment/3196259#Comment_3196259 Hi Peter, I've checked with Player Support and the only registered message they have received is the one with the Ticket #14813016. Can you please share with me the new ticket# that you should have received when sending the new…

https://community.king.com/en/candy-crush-saga/discussion/comment/3196573#Comment_3196573 Hey Nazia1843! Sorry to hear the issue is still there. This time, could you try clearing the app cache? Sometimes this can help with stuck features like the Weekly Contest. Here’s how to do it on an Android device: Go to Settings on…