🛠 Experiencing issues with the game? Check here before posting!

Lola_Pop

The most common questions in Community are:

Got a new device?

Learn how to sync your progress HERE !

I have lost my progress or all played levels? 

If you suddenly are back to level 1 or the game has been lost, check HERE how to get your progress restored. Visit also our Help Center for more articles on the game progress HERE.

Something went wrong or I didn't get my purchase? 

Check this Community page HERE to get help on a refund or get a purchase corrected. More help related to purchases and Gold Bars can be found in our Help Center HERE.

How to find my Game ID? Simple! Click HERE

This will come in handy if you need support and if you have participated and won any community contest in order to collect your rewards!

🛠 Bubble Witch 2 Saga Bugs that have been reported to the Studio:

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Other Hot Bubble Witch 2-related topics!

Bubble Witch 2, no longer playable on Facebook

🛠 General Technical & Connection Issues!

The game not working on mobile

• Game freezing or crashing
• Game not connecting to Facebook
• The game has connected to the wrong Facebook account
• Android 4/ iOS 9

👉 View More on technical issues (mobile)

The game not working on PC

• Game freezing, crashing, or not loading 

👉 View More on technical issues (PC)

New Levels / Level Help

• Where are the latest available levels in my Apple device?
• Where are the latest available levels on my Android device?
• Why are there different numbers of levels on mobile compared to Facebook?
• I passed a level – why didn't it move me forward?
• Can I skip levels?

👉 View More on new levels/level help

King and Facebook Profiles

• How to use Sign in with Apple
• How can I exercise my CCPA and CPRA “Do not sell my data” right?
• How do I change my King account password or email address?
• How can I sync my Facebook and King accounts?
• What is a King account and how do I create one?

👉 View More about your profile

Check also our Help Center for help on other issues and game questions. Help Center is also available in 22 different languages!

If after these you still need help, please ask a question under Support. Remember to add as many details as possible on the problem and a screenshot is always helpful.

No account yet? Sign up right here to participate! It only takes a second! 😉

 

sexydulce

Where is my badge for reaching level 1469

level 1469

PrettyBubbles

Hi @sexydulce I have already responded to you in the 1000 badge thread

Please don't worry your badge is already on your wall 💓

Rappville

I touch the screen and numerous bubbles are launched don’t even get time to aim.

PrettyBubbles

Hi @Rappville welcome to our friendly BW2 family 👪 it's lovely to meet you

Sorry to hear you are having difficulties sometimes the wand gets a little over sensitive or you can hold your finger or mouse a little to long causing more bubbles to release

Can you try checking for any pending updates as these can contain fixes then log out of the game and leave your device off for a moment let's see if this helps 💓

sylima

I have been playing this game for a while now, however, the game keeps freezing and messing up. Please help.

PrettyBubbles

sylima

Aug 10, 2023

I have been playing this game for a while now, however, the game keeps freezing and messing up. Please help.

Hi Welcome to our friendly community

Sorry to hear you are having this problem

Can you first tell me what device and platform you use to play your game 💓

MZeilstra

*

*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address. Also, please repost in English so everyone can understand - Our House Rules 

PrettyBubbles

MZeilstra

Aug 12, 2023

Ik ben op kevel 2560 gestrand en er zijn geen bubbels om het spel verder te spelen. Wat nu? MZeilstra wjzeilstra@gmail.com

Hi please only use English when posting in the community so as we can all understand 💓

KBurror

Why can’t I see who is playing and don’t have any boxes to select rewards.

kickinkatie

I don't have any 4 in a row teams showing have you removed this, it is one of the best parts of BW2