Game crashing

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2761727#Comment_2761727

Hi the last information we received above from one of our players is informing us that the game is no longer crashing

If you have the latest update pending then I would recommend you select the update to the latest version 💓

cat5hall

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2758937#Comment_2758937

On Aug 19, after completion of a potion quest, this issue with game crashing after level selection, started for me,also. I am on Level 8000 so am not interested in re-installing Bubble Witch Saga 2, ver. 1.154.2. I am using a Samsung Galaxy tablet S5e, Android ver. 11. Technically, something changed in the software.

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2761337#Comment_2761337

You are very welcome my friend glad you are now good to go 💓

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2760151#Comment_2760151

Ok I'd like to give a big shout-out to the Dev team for fixing the problem so quickly, also a big thanks to @PrettyBubbles for handling the problem here and reporting the issue.

All seems fine and back to normal for me now. Hopefully all the others too.

Hi guys it has been confirmed the issue with crashing is a known issue

Please select 👉 here 👈 for more information

Also any updates will be posted there 💓

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2759544#Comment_2759544

https://community.king.com/en/bubble-witch-saga-2/discussion/415389/game-crashing

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2758232#Comment_2758232

Hi guys just to update you I have decided to raise this crashing problem to check if we currently have a known issue and I am awaiting feedback 💓

19D5l4d

I am also having the same problem. I have an S10 and I have plenty of gigs. I've checked for any updates and there are none. I've done all of the things that you have suggested and still nothing. My Bingo game disappeared first and then when I click on a level, my phone automatically goes back to all of my icons on my phone. I am way far up in the 5000's levels and would hate to lose any of my progress. Can you please help?

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2759336#Comment_2759336

You are very welcome 💓

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2759315#Comment_2759315

I'll wait to see if there's any updates that sort it. I do have a lot of boosters built up, I'm hoping nothing I've done so far has deleted them.

Thanks for the assistance

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2759303#Comment_2759303

Hi I am afraid the next step is the same as I have posted above 💓

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2758959#Comment_2758959

Ok if you wish to then when you are ready you can then follow my suggestion 💓

I also am using Samsung Galaxy S9 and using via Google Play with necessary memory. I've cleared the cache. However, when I check the updates it shows it was last updated in July and there is no pending updates.

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2758937#Comment_2758937

Ok thanks. I've sent a crash report so hopefully the dev team will be able to sort it in a future update. I'll just wait patiently 😀

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2758932#Comment_2758932

Hi ok thank you for all your information unfortunately there are no more trouble shooting we can do

When we have reached this stage the final thing we then suggest is a uninstall then reinstall

With this procedure if you have any saved boosters you will loose them but this is always a last resort suggestion we give and in your case you have reached this stage 💓

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2758919#Comment_2758919

6.8 gig free on my phone, game version is 1.154.2, I went on the play store and there is no update pending. I have cleared the cache for this app and it makes no difference.

I appreciate the help, it just appears that something in the new update has broken the game for people on older devices.

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2758915#Comment_2758915

Hi ok are you using our supported platform which with Samsung is Android: Google Play

have you checked you have not got our recent update pending and have a minimum of 2gig free memory as this is necessary

Also please clear cache from your phones settings menu

We don't currently have this as a known issue so I am trying to get you back into your game 💓

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2758874#Comment_2758874

Well it's definitely a mobile device, Samsung galaxy s9. Yes it's an older Samsung but it still works perfectly fine and all other games still play ok. I'm certainly not upgrading my phone because of a game.

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2758017#Comment_2758017

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2758232#Comment_2758232

Hi guys I am thinking it may be your devices as you can now only play bw2 via a mobile device all other devices will no longer be supported and you won't receive any updates for your game

If you select 👉 here 👈 you can read the official announcement from last year

It sounds as though you have finaly reached the last available supported level

Please can you confirm your device 💓

I am having the same issue. I have tried all the posted suggestions and it is still crashing.

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2757945#Comment_2757945

Ok so I did everything you asked and still nothing. When I select the level I'm on in the world map the game just force closes.

Also, since logging out and back in my messages have vanished so I assume I have lost all of my stored lives. I'll also guess that I have lost all my saved boosters (I had lots!!!)

Looks like the update has broken the game for my device, not to mention I have most likely been robbed of all my lives and boosters now.

Looks like my time on this game has come to an end.

Comments

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2761727#Comment_2761727

Hi the last information we received above from one of our players is informing us that the game is no longer crashing

If you have the latest update pending then I would recommend you select the update to the latest version 💓

cat5hall

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2758937#Comment_2758937

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2761337#Comment_2761337

You are very welcome my friend glad you are now good to go 💓

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2760151#Comment_2760151

Ok I'd like to give a big shout-out to the Dev team for fixing the problem so quickly, also a big thanks to @PrettyBubbles for handling the problem here and reporting the issue.

All seems fine and back to normal for me now. Hopefully all the others too.

Hi guys it has been confirmed the issue with crashing is a known issue

Please select 👉 here 👈 for more information

Also any updates will be posted there 💓

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2759544#Comment_2759544

https://community.king.com/en/bubble-witch-saga-2/discussion/415389/game-crashing

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2758232#Comment_2758232

Hi guys just to update you I have decided to raise this crashing problem to check if we currently have a known issue and I am awaiting feedback 💓

19D5l4d

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2759336#Comment_2759336

You are very welcome 💓

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2759315#Comment_2759315

I'll wait to see if there's any updates that sort it. I do have a lot of boosters built up, I'm hoping nothing I've done so far has deleted them.

Thanks for the assistance

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2759303#Comment_2759303

Hi I am afraid the next step is the same as I have posted above 💓

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2758959#Comment_2758959

Ok if you wish to then when you are ready you can then follow my suggestion 💓

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2758937#Comment_2758937

Ok thanks. I've sent a crash report so hopefully the dev team will be able to sort it in a future update. I'll just wait patiently 😀

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2758932#Comment_2758932

Hi ok thank you for all your information unfortunately there are no more trouble shooting we can do

When we have reached this stage the final thing we then suggest is a uninstall then reinstall

With this procedure if you have any saved boosters you will loose them but this is always a last resort suggestion we give and in your case you have reached this stage 💓

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2758919#Comment_2758919

6.8 gig free on my phone, game version is 1.154.2, I went on the play store and there is no update pending. I have cleared the cache for this app and it makes no difference.

I appreciate the help, it just appears that something in the new update has broken the game for people on older devices.

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2758915#Comment_2758915

Hi ok are you using our supported platform which with Samsung is Android: Google Play

have you checked you have not got our recent update pending and have a minimum of 2gig free memory as this is necessary

Also please clear cache from your phones settings menu

We don't currently have this as a known issue so I am trying to get you back into your game 💓

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2758874#Comment_2758874

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2758017#Comment_2758017

https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2758232#Comment_2758232

Hi guys I am thinking it may be your devices as you can now only play bw2 via a mobile device all other devices will no longer be supported and you won't receive any updates for your game

If you select 👉 here 👈 you can read the official announcement from last year

It sounds as though you have finaly reached the last available supported level

Please can you confirm your device 💓

I am having the same issue. I have tried all the posted suggestions and it is still crashing.