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Why can't I now get passed game no. 5086 on Bubble Witch2??
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please select the contact us tab at the bottom of this page and fully explain and add your ID our customer services can see if there is a game or device problem 💓
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Ok, thanks.
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my pleasure
let me know how you get on 💓
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So far the only respons has been a stock a stock reply of links to check out the Community here, facebook & YouTube to find an answer or reply to the email. I replied 3 times with photos & hours later recieved a survey email on how did they do. I have now played game 5087 on my old Samsung Note 2, won the game but again can't move on.
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Sorry to hear that my friend our customer services are usually very helpful
Leave it with me and I will see if I can get you any further information 💓
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Hi @Kiraneries! We always encourage players to keep their game and device up-to-date. Could you please confirm if your game is updated to the latest version, which is 7.38.11? 🙂 Also, could you share the exact model of your device? This will help me determine if it can support the game.
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Thank you for replying Snow Rider. I have replied via email, but will reply here too. Not sure how to see if the if it is the latest version of the game 7.38.11. It should be as have since last month had uninstalled & reinstalled it 3 times since the crash. When doing that I ended up 3 times on game 5087, even though I had won it & 5088.My phone is a Samsung Note 8, same as my husband's, who has no issues with the game. It does still occasionally close when opening the app, but works the second time.
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Ok, both of us checked out the app on our phones in settings. Both had version 1.157.0. I then went and checked out the app at ThePlay Store & there was an update to click on. Did that & ithe version is still the same in my Samsung Note 8 settings. I played level 5087 twice (did not win it) but landed back on it.
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Thank you for your information my friend 💓
@Snow_Rider will arrive to advise you further 💓
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Thank you Prettbubble. There is a problem between the game app & my phone. Phone came up with warning app was taking too much battery power with the crashes.
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