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My lives disappeared from the game

Snow_Rider
Snow_Rider Posts: 2,636
edited December 17 in Discussions

Hi Witches and Wizards! 🧙‍♀️✨

We’ve shared an update in another thread about the missing lives issue, but I wanted to spread the message here as well to make sure everyone’s informed. Here’s a quick recap of what happened:

Many of you may remember the loading issue where the game got stuck at 62%. After a thorough investigation, the Studio found that this was caused by a duplication glitch, where lives appeared to increase with each login, even though they weren’t actually being sent. The good news? The issue has been fixed!

To ensure this doesn’t happen again and that the game runs smoothly for everyone, adjustments were needed, which is why you may notice some lives missing. We know it’s not ideal, but rest assured this is expected, and it’s a step towards a better game experience.

After the fix (October 29), you should receive new lives as your friends send them. However, if you notice issues with lives not coming through, please share the following details:

  1. A description of the issue and when it started
  2. Your Game ID
  3. Game version
  4. Platform and device you’re using
  5. A screenshot, if possible

Having these details helps us investigate and resolve issues more quickly. Your collaboration means a lot to us!

Best Answer

  • Snow_Rider
    Snow_Rider Posts: 2,636
    edited December 17 Answer ✓

    Hi players! 👋

    Here’s a quick update from the Studio: after thoroughly investigating the issue and checking the Game IDs you shared, the team has confirmed that they haven't identified any problem with sending and receiving lives. If you notice the Ask/Give Lives button is greyed out, it should start working again after a short wait.

    If you’ve seen your lives disappear, we'd like to remind you that this was expected behavior. It was part of a fix for a bug that caused loading issues and prevented some players from accessing the game. That bug was also accumulating extra lives after each login, so some players may now feel like they’re getting fewer lives than usual. Rest assured, this is all part of the fix to keep the game running smoothly.

    Thanks so much for sharing all the information and raising your concerns with us. Your patience and understanding mean a lot to us. If you have any more questions or need further help, feel free to ask us here in the community! 😊

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