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My lives disappeared from the game

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Answers

  • golola
    golola Posts: 10

    Level 2

    edited November 19

    more than 2 weeks now without any assurance that someone is dealing with the game issues! Poor show! No extra lives being refilled, previous collection of lives lost, previous collection of gold bars lost. It's like someone's been in the settings and touched something they shouldn't have. Someone has upset the system! Is anyone accountable? Does anyone care?Have we all to disappear and play the terrible bubble witch 3?

  • benniem27
    benniem27 Posts: 246

    Wow - unbelievable! I am one of the lucky ones who does not have this issue. I have the opposite issue - too many lives being sent and NO WAY of deleting them to keep lives under 50 as suggested. If people are STILL not receiving lives, the issue HAS NOT been resolved. Beggars belief!

  • kathleenknight
    kathleenknight Posts: 2

    Level 1

    edited November 17

    I lost all my lives over 2-3 weeks ago on Bubble witch2. I can send lives but don’t get anything back. My name is Kathleen Knight my email is … give me back my lives. This is the second message I have sent. Thank you.

    *Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules

  • PrettyBubbles
    PrettyBubbles Posts: 27,071
    edited November 19

    Hi my friend Unfortunately if you have an old device that no longer will allow updates this will be what is causing your problems

    Your device needs to be compatible as without updates you can not receive any fixes 💓

  • PrettyBubbles
    PrettyBubbles Posts: 27,071
    edited November 19

    Hi my friend the issue has been looked into

    Please see new thread here 💓

  • bflykissez
    bflykissez Posts: 14

    Level 2

    My lives disappeared last week. I posted a comment on another thread. Now, I only receive a maximum of 11 lives each day. I tested this by waiting until I reach 11 lives, then asked a Player that resides in my home to send me a life and I do not receive the additional life. It's very discouraging because I play the group challenge game each night right before going to sleep and if I choose hard challenges I sometimes deplete the 5 accruing lives and the 11 messaged lives and cannot finish the game. Not finishing my challenge can also be frustrating for the other two players, if my challenge is in the winning spot.

    OMG, Just now, after the screenshot I attached showing 11 messaged lives, we ran the test of my roommate sending me a life. I closed my game, restarted game to check for the new life, hoping to now see 12 lives

    and I only had 8 messaged lives. That is definitely a glitch in the system.

    Thank you.

    Sending 2 attachments.

    Bflykissez,

    BWS2, v1.170.1.0, Android Note 10+

  • MarisaPires
    MarisaPires Posts: 1

    Level 1

    edited November 19

    depois que fiz atualização, mais de 50 vidas foram retirada. Como faço para minhas vidas voltarem…

  • benniem27
    benniem27 Posts: 246
    edited November 19

    I cannot find the general discussion thread and have no idea how people manage to start a new thread as I don’t see that option ! I only have an option to comment ! Wondering why, when so many players appear to be having difficulty accessing lives, the studio creates another IMPOSSIBLE event requiring collection of 1,900-odd million bubbles. Seriously??? So insulting !!!

  • PrettyBubbles
    PrettyBubbles Posts: 27,071

    Hi my friend thank you for your screenshots

    I see when you had 8 lives you had completed level 3330

    Then your next screenshot you had moved on to level 3347 with 11 lives so as you moved up you had received and extra 3 lives

    That shows that lives are actually coming through albeit slower than you would like 💓

  • PrettyBubbles
    PrettyBubbles Posts: 27,071

    Hi guys please share the following details:

    1. A description of the issue and when it started
    2. Your Game ID
    3. Game version
    4. Platform and device you’re using
    5. A screen shot, if possible of your map showing your sent lives before then after playing 6 levels

    This will help better with identifying if there is a further issue as of now we are not aware of any further known issues 💓

This discussion has been closed.

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