Alex_The_Witch

Game Expert

Comments

  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you. Tip:…
    in Spielen im Waagerechtformat Comment by Alex_The_Witch 2:21PM
  • Hey there @BellaSerenity . Hope you're doing well. I'm sorry to hear you're having trouble connecting to the correct Facebook account. Let's try to get you back to that account. Please try the steps below with the right Facebook email address: Make sure that your Facebook account is correctly disconnected from the game (if…
    in Lost all my levels Comment by Alex_The_Witch 12:55PM
  • Hey there @pluto60707 . Hope you're doing well. I'm sorry to hear you're having trouble with level 4313. I've checked the level on my side and there's been no reports, however, that's not to say there won't be issues happening. In case you're facing technical issue with it, other than just your typical difficulty, could…
    in 4313 Comment by Alex_The_Witch 12:21PM
  • Hey there @sudhakarap . Hope you're doing well. I'm sorry this has happened. I've sent you a private message regarding the situation. Thanks and have a great day.
    in Candy crush saga. Party booster not received Comment by Alex_The_Witch 12:16PM
  • Hey there @smitherin235 ! I hope you're doing well. I understand you're having some trouble getting the last Gummi Dragon to spawn and then drop. Our team's aware of this issue happening in some levels. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in…
    in Why won’t the last dinosaur egg on level 11866 drop? Comment by Alex_The_Witch 12:12PM
  • Hey there @JMRLJR6792 ! I hope you're doing well. I understand you're having some technical issues when completing this level and would like the items you spent on it back. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of…
    in Lost gold bars. Comment by Alex_The_Witch 12:10PM
  • Hey there @LilWheels . Hope you're doing well. I'm sorry this has happened. I've now replied to you in ticket 16833710. I hope the solution is up to your expectations. If I can assist with anything else let me know. Have a great day :)
    in Candy Crush Support Care requested Comment by Alex_The_Witch 11:37AM
  • Hey there @Jennifer_Bluhm . Hope you're doing well. I understand you'd like to be back at playing the regular levels. Indeed you should have more levels to play, as the current last level for Solitaire is level 5450. Sometimes this is due to having your game version outdated. Please try to update your game version by…
    in tournament levels Comment by Alex_The_Witch 9:56AM
  • Hey there @marstorm ! I hope you're doing well. I understand you're having some trouble recovering your progress. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of this kind, it's best to reach out to our player support team,…
    in Game not syncing to Facebook Comment by Alex_The_Witch 9:45AM
  • Hey there @marthachis ! I hope you're doing well. I understand you're having some trouble receiving the items you've purchased. I'm sorry this is happening. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of this…
    in Missing Gold Candy Crush Comment by Alex_The_Witch 9:43AM
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