Alex_The_Witch

Game Expert

Comments

  • Hey there @smitherin235 ! I hope you're doing well. I understand you're having some trouble getting the last Gummi Dragon to spawn and then drop. Our team's aware of this issue happening in some levels. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in…
    in Why won’t the last dinosaur egg on level 11866 drop? Comment by Alex_The_Witch 12:12PM
  • Hey there @JMRLJR6792 ! I hope you're doing well. I understand you're having some technical issues when completing this level and would like the items you spent on it back. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of…
    in Lost gold bars. Comment by Alex_The_Witch 12:10PM
  • Hey there @LilWheels . Hope you're doing well. I'm sorry this has happened. I've now replied to you in ticket 16833710. I hope the solution is up to your expectations. If I can assist with anything else let me know. Have a great day :)
    in Candy Crush Support Care requested Comment by Alex_The_Witch 11:37AM
  • Hey there @Jennifer_Bluhm . Hope you're doing well. I understand you'd like to be back at playing the regular levels. Indeed you should have more levels to play, as the current last level for Solitaire is level 5450. Sometimes this is due to having your game version outdated. Please try to update your game version by…
    in tournament levels Comment by Alex_The_Witch 9:56AM
  • Hey there @marstorm ! I hope you're doing well. I understand you're having some trouble recovering your progress. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of this kind, it's best to reach out to our player support team,…
    in Game not syncing to Facebook Comment by Alex_The_Witch 9:45AM
  • Hey there @marthachis ! I hope you're doing well. I understand you're having some trouble receiving the items you've purchased. I'm sorry this is happening. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of this…
    in Missing Gold Candy Crush Comment by Alex_The_Witch 9:43AM
  • Hey there @LH2813 ! I hope you're doing well. I understand you're having some trouble spending your Beans on boosters. I'm sorry this has been happening. Could you please clarify with which boosters this happens, if not with all? A screenshot/video of the issue would help as well. In addition to it, which device/platform…
    in No Boosters - WHY?? Comment by Alex_The_Witch July 26
  • Hey there @pomygirl ! I hope you're doing well. I understand you're having some trouble receiving rewards due to the ads that are freezing your device. I'm sorry to hear this has been happening. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the…
    in Adverts Comment by Alex_The_Witch July 26
  • Hey @Lynette . Hope you're doing well. Do you think you could give us a hand here? I shared your video, but Pusemuckel's level has a few more pets than yours. Thanks in advance :)
    in Pet Rescue - Level 6582 -- ???? Comment by Alex_The_Witch July 26
  • Hey there @redwingjim ! I hope you're doing well. I understand you're having some trouble accepting your friends' lives. Could you please send me a screenshot of how your envelope looks like at the moment, and a screenshot/video of what happens when you click on accepting the lives? In addition to that, which…
    in Why can't I suddenly not collect any of the lives friends have sent me? Comment by Alex_The_Witch July 26
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