Comments
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@David_Steiber, I would recommend checking out this thread that was posted by Cezdiamond, our Community Manager. It's about what to do when having an issue like yours and I hope this answers your question! Have a great day!…
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This will only help if you sync your game to a Facebook account. https://community.king.com/en/candy-crush-saga/discussion/246144/i-have-connected-to-facebook-but-i-m-not-getting-any-messages-or-help-from-friends-on-my-mobile-dev#latest
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Ok, here's something I found that may help. https://community.king.com/en/candy-crush-saga/discussion/246105/i-am-not-receiving-messages-in-game-from-friends-and-or-other-kingdom-players-why#latest
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I'm not sure there is anything you can do. I know this issue is mainly with King.com. I'm going to give you the link to the main thread of this problem where the Community Moderator will give updates as soon as she gets them. I'm going to go research some FAQs and old threads and see if I can come up with something.…
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Hello, @debjaniropatna! When you reinstall the app, you will lose your boosters. King does not refund lost lives or boosters. The only thing they save through your account is your level and your gold bars. I hope I've answered your question!
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Hello, @David_Steiber! What kind of device are you playing your game on?
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Hello, @ckopkas! The inability to send and receive lives has been an issue that King is working on. When you can't click on the envelope, it means nobody has sent you a life. This is probably due to the problem that King is working on, but it may be that your friends aren't sending you lives. I hope I've answered your…
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Uh.....@Elsa, it could just be my device, but I don't see any links or steps to follow.....
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That's great, @ijustneedhelp! I was going to post a link to the thread where this problem is being discussed with the Community Moderator, but it looks like you've got it taken care of!
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Hmmmm.......I'm stumped. I'm going to have to tag @Elsa to help me with this one. Do you know how long you've been having this problem?
