JillyJill

Pro Player

Hi Nashdl, Thank you for contacting King Care! Unfortunately, during this HTML5 transition and testing, things like the daily boosters and wheel, treasure chests, etc., will be affected and will probably be off. Sorry for the inconvenience but once they transition over, everything should be working as normal. I don't know…

Hi Lee, Usually it should but let's check. What operating system are you on? Ie; Windows, etc.? Jilly

Hi Lee, Thank you for contacting King Care! Sounds like you need an update. Can you check your app store and see if candy crush needs an update? Thank you, Jilly 

Hi Jamie, I conquered bubblegum hill again and received my 6 due hammers, waiting to see if I receive my accrued gold. If you try it again can you take a screenshot of your before and after screens, with your hammers showing and after you've won bubblegum hill? https://www.take-a-screenshot.org In the meantime I'll refer…

Hi Jamie, Thank you for contacting King Care! Are you saying you're not getting the 6 hammers after each win? And are you not getting any accrued gold between wins? I've been playing bubblegum hill today and didn't seem to have a problem. Let me check it out again because it seems I should've had more hammers and the last…

Hi Lesleigh36, Thank you for contacting King Care! Currently that is the last level on mobile until the next update, which should be tomorrow, Wednesday, so look out for the update in your app store! Hope this helps you! Jilly 

Hi Mickey, Thank you for contacting King Care! It sounds like you need to update your game since it's going into the next episode. The only reason the number increases is because it'll challenge you to beat your last score but they usually round up. You'll still win the level as long as you get the required minimum score…

You're welcome Crissy!

Hi Crissy, You should be all set now, I got word from King Admin that they fixed your issue. I hope you're able to login now. Jilly 

Hi sofronis, Your progress should be intact now. I was told by the King Care Team it is fixed now. Thank gou, Jilly