Kevin_

Game Expert

Comments

  • Hi @SRDR_NVRZ, I am sorry to hear that you are having trouble with the locked Pass and the error received. Could you please follow the below steps to try to help with the error: Close all apps and restart your device: You may need to tap Restart > Restart. Check and update your Android version and the game app Temporarily…
    in Premium ticket Comment by Kevin_ November 28
  • Hi @hopeman, I am sorry to hear that you do not have the Funshine Bear deck despite purchasing the 4 Season Passes. I appreciate all the information you have shared and do not worry as I have gone ahead added it into your game now. Have a nice day!
    in Didn’t get funshine bear of premium ticket reward (first week of carebear) Comment by Kevin_ November 28
  • Hi Lena, I am sorry to hear that you had no access to the Soda race for this long. As you may know the game studio usually run tests with these features that may cause them not to be available permanently and perhaps alternate with different challenges instead which is why you are no longer seeing the feature at the…
    in Where is soda race? Comment by Kevin_ November 28
  • Hi @aajjtls, I am sorry to hear that you have lost your boosters after changing of device. Please note that these are saved locally on each device therefore changing of device does in fact generate it loss. Not to worry, please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player…
    in Missing boosters Comment by Kevin_ November 27
  • Hi @Garden823 and welcome to the Community! I am sorry to hear that you are having trouble with moving to the next part of level 8204. Could you please follow the next steps to try to make sure everything is working as intended: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest…
    in Candy crush soda Comment by Kevin_ November 27
  • I appreciate the update and the additional details. Could you please share a screenshot of the error you are seeing in order to try to best identify the source of the issue.
    in issue with payments Comment by Kevin_ November 22
  • Hi @king425 and welcome to the Community! I am sorry to hear that you have not received your purchase. Please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with your purchase issue ensuring that your receive a reply as soon as possible. However if you…
    in Juicy offer undelivered Comment by Kevin_ November 21
  • Hi @Harley1927 and welcome to the Community! I am sorry to hear that you are not having the best experience when trying to look for an specific friend. I appreciate your comments and will make sure to share them with the development team so that we can work in improvements on future updates to the lives' system in Candy…
    in Asking Friends For Extra Lives Comment by Kevin_ November 21
  • Hi @ChevyMimi and welcome to the Community! I am sorry to hear you are having trouble with the sheep. Please keep in mind that in order to collect a sheep you have to move them on to a haybale. When you make a match adjacent to the sheep, the sheep will move to the spot you swapped to. Here is the official video, that…
    in How do I kill the sheep on level 462 Comment by Kevin_ November 21
  • Hi there, I am sorry to hear that you are having trouble completing your payments. Since you have followed these steps already, could you please try removing your payment information, restart your device and re-add the payment and try to purchase again. If this persists, could you please confirm the game version you have…
    in issue with payments Comment by Kevin_ November 21
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