Lola_Pop

Community Manager

Comments

  • Hello @samm_kml ! Thanks for your comment, and sorry if you couldn't find what you needed when you needed it. Do you remember what it was, and why it wasn't helpful? Thanks for the suggestion, @MidoTas22 , we're already looking into that 😉 @rashaahmed75 , if you ask in the Level Help & Tips area you might find some advice 😊
    in 🍬 We’d Love Your Feedback on the Help Center! Comment by Lola_Pop October 10
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3416035#Comment_3416035 Hello @Oriag1980 ! I'm sorry if we haven't been able to help you yet. Maybe I can try? Will you please tell me what happened to your account? https://community.king.com/en/candy-crush-saga/discussion/comment/3417569#Comment_3417569…
    in 🍬 We’d Love Your Feedback on the Help Center! Comment by Lola_Pop October 7
  • Hello @SabrinaM and @Butterfly83🦋! It's nice to see you again, too 🤗 And thanks for your feedback, Sabrina, I'll pass it on to the team. Do you have any feedback about the Help Center itself? Do you find articles easily? Can you think of any feature that would make it easier to use? Hi @TerriM ! Thank you 😊 Is there…
    in 🍬 We’d Love Your Feedback on the Help Center! Comment by Lola_Pop October 2
  • Hello everybody, We've got an update from the studio team- the Team Quest feature is not coming back for now. As you know, we are constantly looking for ways to make our games more fun, interactive and challenging, with features and events that change and evolve, and that are not always available for all our players at the…
    in Team Quests are no longer available in Bubble Witch 2 Saga Comment by Lola_Pop August 2023
  • Hello @Spurs29 ! Thanks a lot for letting us know- and thanks to our @Lady_Choo for reporting it, too! This is under investigation at the moment. We'll tell you more as soon as we get more information from the team in the studio- the Community will be the first to know 🤗 Thanks a lot for your patience 🙏
    in Level 6522 still not working, I’ve updated and I even deleted and restored but still saying 18 pets Comment by Lola_Pop August 2023
  • Thanks everybody for reporting this, and a big shout out to @johamilton and @PrettyBubbles for insisting 🤗 The team in the studio is investigating this, and will tell us once they know more. 🙌 Thanks a lot for your patience ❤️
    in Bug: Losing in Tricksies Party Comment by Lola_Pop August 2023
  • Hello, Soda players (and bakers!), We’ve had to pause the Bake a Cake event earlier as expected. We’re sorry for any inconvenience caused. As you know, our studio is already hard at work on a fix. Sit tight, we’re doing our best to resolve the problem quickly for you. Thank you for your patience!
    in (SOLVED) Baking cake issue Comment by Lola_Pop May 2023
  • Hi, @Laryssaramoos ,and welcome to the King Community! We only use English in the King Community to ensure that everyone understands and can be understood. Therefore, I'm going to close this thread for now. Please feel free to re-post your question in English and one of our members will be happy to help you 😊 Thanks for…
    in Edited by CM: 🤔 Oops! Please repost in English Comment by Lola_Pop April 2023
  • Hi again! I'm not sure if you're talking about written emails or about email addresses, but both could potentially help: If it's older email addresses- sometimes we create an account with an old email address, then we forget about it and are "locked out" of our own account. The Player Support team can check if there's a…
    in Help how to recover a guest account Comment by Lola_Pop March 2023
  • Hello, @T_Bagger ! Have you lost your levels, are you back on level 1? If so, please have a look at this article about recovering your progress. In case you didn't have a King account or played connected to Facebook, it will be trickier to recover some of the features...as a last resort, you can contact our Player Support…
    in Help how to recover a guest account Comment by Lola_Pop March 2023
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