Game shuts down on its own in the middle of play

Tablet w/ Win. 10. Started the day they put the Halloween mummified cat ghost on the welcome or play start screen. Playing level 913 and suddenly the game freezes for a few seconds then crashes, shutting down completely. I restart the game several times only to have the same thing happen again repeatedly. Restarted Tablet and actually made it through the level, only to have it happen on the next, frustrating, lots of lives lost trying to play this way. Or should I say sacrificed.

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Answers

  • QueenMiaQueenMia Posts: 2,167 Community Manager

    Hello there,

    There seem to be some issue at the moment with Windows 10 and rest assured that we are looking into it. We're really sorry for the inconvenience.

    Will keep you posted asap.

    Thanks :) 


    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Beat the Queen and get your reward! 

  • QueenMiaQueenMia Posts: 2,167 Community Manager

    And I just got the message that the Windows Team is working on it and that the issue should be fixed tomorrow ;)


    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Beat the Queen and get your reward! 

  • mjp2018mjp2018 Posts: 1
    This is happening again, play a level then it shutdowns mid game restart the program and may get through the level may not, this is on Win 10.
  • ScoobydeeScoobydee Posts: 6
    mjp2018 said:
    This is happening again, play a level then it shutdowns mid game restart the program and may get through the level may not, this is on Win 10.
    Same thing is happening to me. In addition, after going through all the technical support tips including uninstalling/reinstalling, I now no longer see any of the special events. Like compete against friends/others and other special events. I'm sure they fix it. I have submitted a report and they responded. They are wonderful in the customer care department :awesome:
  • QueenMiaQueenMia Posts: 2,167 Community Manager
    Hello @mjp2018, hi @Scoobydee and thanks for posting :) We are very sorry but we experienced some technical issues over the weekend but it should be all fixed now! 

    Let me know if you still are unable to access the game though and happy Monday :) 

    Btw, if you'd like some bubblific Bubble Witch 3 items for your home, don't miss a chance to win one of our branded goodies here! Good luck :heart:

    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Beat the Queen and get your reward! 

  • ScoobydeeScoobydee Posts: 6
    QueenMia said:
    Hello @mjp2018, hi @Scoobydee and thanks for posting :) We are very sorry but we experienced some technical issues over the weekend but it should be all fixed now! 

    Let me know if you still are unable to access the game though and happy Monday :) 

    Btw, if you'd like some bubblific Bubble Witch 3 items for your home, don't miss a chance to win one of our branded goodies here! Good luck :heart:
    I was hopeful when I received notification that you responded, Mia. However, there still seems to be an issue with crashing. I just played again and right on cue it crashed just as I was getting ready to win the level. It's very frustrating. I still haven't received any notification of special events in the game either. I am playing through the app on my PC with Windows 10. Thanks for all you do Mia ♥
  • WhoWho Posts: 3
    It is way past October and game keeps shutting down on its own.  I am so tired of all this.
  • MarchereeMarcheree Posts: 5
    Hello there i have a samsung galaxy S3mini and this game   bubble witch saga 3 started to freez then it shut down when im waiting for it to unfreez  any help on fixing the problem
  • ScoobydeeScoobydee Posts: 6
    UPDATE: I went to the windows store and there was an update to the game. It seems that King has made good on their promise and has fixed the issue. Thank you for all your hard work!
  • WhoWho Posts: 3
    Thank you.  
  • QueenMiaQueenMia Posts: 2,167 Community Manager
    Hey guys! Yes, I was going to tell you to make sure you have the latest version installed. I'm happy to hear it seems to be working then. Can you please confirm whether it's working or not for you? And I'll let our tech team know ;) 

    Also, as I already mentioned, we're offering some cool branded goodies here! Don't miss your chance to get one for your home sweet home! Good luck heart

    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Beat the Queen and get your reward! 

  • MarchereeMarcheree Posts: 5
    Hey gays i dit instal the new update for the game but mine still shut down during the game  and my phone is a samsung galaxy S3 mini
  • ScoobydeeScoobydee Posts: 6
    QueenMia said:
    Hey guys! Yes, I was going to tell you to make sure you have the latest version installed. I'm happy to hear it seems to be working then. Can you please confirm whether it's working or not for you? And I'll let our tech team know ;) 

    Also, as I already mentioned, we're offering some cool branded goodies here! Don't miss your chance to get one for your home sweet home! Good luck heart
    I was so hopeful that the new update would work, but I did have an instance last evening where it crashed again. So maybe a little more tweaking needs to happen, Mia. Thanks so much for all your hard work and I appreciate all your help in solving this issue.
  • QueenMiaQueenMia Posts: 2,167 Community Manager
    Hey all,

    Sorry to hear you're still experiencing issues - We're going to look into it but I would need a few more info from you all.

    . Could you please give me your Core ID - Check here on how to find it.
    . Would need the confirmation that you have installed the latest version, cleared cache cookies and tried to re-install. 

    Thanks a lot and again, sorry for the inconvenience.

    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Beat the Queen and get your reward! 

  • ScoobydeeScoobydee Posts: 6
    QueenMia said:
    Hey all,

    Sorry to hear you're still experiencing issues - We're going to look into it but I would need a few more info from you all.

    . Could you please give me your Core ID - Check here on how to find it.
    . Would need the confirmation that you have installed the latest version, cleared cache cookies and tried to re-install. 

    Thanks a lot and again, sorry for the inconvenience.
    Here's my Core ID: 6601995874  I have installed the latest version, cleared cache cookes and did a re-install prior to the latest version update. I lost all my bonuses (but Customer Care did replenish after I reached out). The game does still crash mid game after a couple of games (whether I win or not). The bonus games are back so that is plus. Thanks again, Mia for your hard work in helping to resolve this issue. I know you guys/gals are working overtime to make it right ♥ 
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