Game shuts down on its own in the middle of play

Hello all i just want to let you guys now the games problem is not yet solved i was just playing the game when is just shut down in the middle of playing #Bubble witch saga 3

@Marcheree, well hopefully, Xmas gets you a new phone then

I'm happy to hear that you love the game! Have a wonderful week!

hello @QueenMia thank you for your feed back im going to try and get a new phone because i love this game

Hey @Marcheree - I'm sorry to hear you're still having trouble. I've just checked with the Team - the Samsung galaxy S3 mini is not a recent model and therefore, it can happen that the operating system does not function as it should with our games. Therefore, I'd suggest you to keep clearing cache and cookies regularly to avoid that kind of issue. Re-installing might help as well in this case.

Thanks!

Image: https://us.v-cdn.net/6030983/uploads/editor/5a/now9ox84oc5t.png

hello all so my game did stop shutig down in middle of play but my game are still freezing like crazy

Yay! I'm very happy to hear that it has solved the issue @Scoobydee

Please let us know if there's anything! This is what this Community is for: to help and share the love of King Games!

And sometimes, offer some sweets extra - you can still win some Bubble Witch items, here!

QueenMia said:

Hello all and thanks a lot for getting back to me!

So our tech team haven't been able to reproduce the issue but think they have a patch that may help resolve the problem. That should be deployed by tomorrow evening. So hopefully, by tomorrow night you'll be able to play without any interruption

Please let me know how that goes and thanks so much for your understanding and patience

I just wanted to let you know that the latest patch seems to have done the trick! I've played several levels at different times and really tried to get it crash and the game is running seamlesslly again. Thank you Mia for all your help and please forward my gratitude and thanks to the tech team as well for working tirelessly in resolving this issue. Everyone at King has been wonderful and I truly appreciate all your hard work ♥

I am so upset. On the first version I downloaded, I was on level 356. Now I can't even find that version any longer. Every time I delete a version and download another, it it totally different from anything. None of them are the same. This is very strange. Also all the players are different on each download. Not sure about all this.

Hello all and thanks a lot for getting back to me!

So our tech team haven't been able to reproduce the issue but think they have a patch that may help resolve the problem. That should be deployed by tomorrow evening. So hopefully, by tomorrow night you'll be able to play without any interruption

Please let me know how that goes and thanks so much for your understanding and patience

QueenMia said:

Hey all,

Sorry to hear you're still experiencing issues - We're going to look into it but I would need a few more info from you all.

. Could you please give me your Core ID - Check here on how to find it.
. Would need the confirmation that you have installed the latest version, cleared cache cookies and tried to re-install.

Thanks a lot and again, sorry for the inconvenience.

Here's my Core ID: 6601995874 I have installed the latest version, cleared cache cookes and did a re-install prior to the latest version update. I lost all my bonuses (but Customer Care did replenish after I reached out). The game does still crash mid game after a couple of games (whether I win or not). The bonus games are back so that is plus. Thanks again, Mia for your hard work in helping to resolve this issue. I know you guys/gals are working overtime to make it right ♥

Hey all,

Sorry to hear you're still experiencing issues - We're going to look into it but I would need a few more info from you all.

. Could you please give me your Core ID - Check here on how to find it.
. Would need the confirmation that you have installed the latest version, cleared cache cookies and tried to re-install.

Thanks a lot and again, sorry for the inconvenience.

QueenMia said:

Hey guys! Yes, I was going to tell you to make sure you have the latest version installed. I'm happy to hear it seems to be working then. Can you please confirm whether it's working or not for you? And I'll let our tech team know

Also, as I already mentioned, we're offering some cool branded goodies here! Don't miss your chance to get one for your home sweet home! Good luck

I was so hopeful that the new update would work, but I did have an instance last evening where it crashed again. So maybe a little more tweaking needs to happen, Mia. Thanks so much for all your hard work and I appreciate all your help in solving this issue.

Hey gays i dit instal the new update for the game but mine still shut down during the game and my phone is a samsung galaxy S3 mini

Hey guys! Yes, I was going to tell you to make sure you have the latest version installed. I'm happy to hear it seems to be working then. Can you please confirm whether it's working or not for you? And I'll let our tech team know

Also, as I already mentioned, we're offering some cool branded goodies here! Don't miss your chance to get one for your home sweet home! Good luck

Thank you.

UPDATE: I went to the windows store and there was an update to the game. It seems that King has made good on their promise and has fixed the issue. Thank you for all your hard work!

Hello there i have a samsung galaxy S3mini and this game bubble witch saga 3 started to freez then it shut down when im waiting for it to unfreez any help on fixing the problem

It is way past October and game keeps shutting down on its own. I am so tired of all this.

QueenMia said:

Hello @mjp2018, hi @Scoobydee and thanks for posting We are very sorry but we experienced some technical issues over the weekend but it should be all fixed now!

Let me know if you still are unable to access the game though and happy Monday

Btw, if you'd like some bubblific Bubble Witch 3 items for your home, don't miss a chance to win one of our branded goodies here! Good luck

I was hopeful when I received notification that you responded, Mia. However, there still seems to be an issue with crashing. I just played again and right on cue it crashed just as I was getting ready to win the level. It's very frustrating. I still haven't received any notification of special events in the game either. I am playing through the app on my PC with Windows 10. Thanks for all you do Mia ♥

Hello @mjp2018, hi @Scoobydee and thanks for posting

We are very sorry but we experienced some technical issues over the weekend but it should be all fixed now!

Let me know if you still are unable to access the game though and happy Monday

Btw, if you'd like some bubblific Bubble Witch 3 items for your home, don't miss a chance to win one of our branded goodies here! Good luck

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Hello there,

There seem to be some issue at the moment with Windows 10 and rest assured that we are looking into it. We're really sorry for the inconvenience.

Will keep you posted asap.

Thanks

And I just got the message that the Windows Team is working on it and that the issue should be fixed tomorrow

mjp2018

This is happening again, play a level then it shutdowns mid game restart the program and may get through the level may not, this is on Win 10.

mjp2018 said:

This is happening again, play a level then it shutdowns mid game restart the program and may get through the level may not, this is on Win 10.

Same thing is happening to me. In addition, after going through all the technical support tips including uninstalling/reinstalling, I now no longer see any of the special events. Like compete against friends/others and other special events. I'm sure they fix it. I have submitted a report and they responded. They are wonderful in the customer care department

Hello @mjp2018, hi @Scoobydee and thanks for posting

We are very sorry but we experienced some technical issues over the weekend but it should be all fixed now!

Let me know if you still are unable to access the game though and happy Monday

Btw, if you'd like some bubblific Bubble Witch 3 items for your home, don't miss a chance to win one of our branded goodies here! Good luck

QueenMia said:

Hello @mjp2018, hi @Scoobydee and thanks for posting We are very sorry but we experienced some technical issues over the weekend but it should be all fixed now!

Let me know if you still are unable to access the game though and happy Monday

Btw, if you'd like some bubblific Bubble Witch 3 items for your home, don't miss a chance to win one of our branded goodies here! Good luck

It is way past October and game keeps shutting down on its own. I am so tired of all this.

Hello there i have a samsung galaxy S3mini and this game bubble witch saga 3 started to freez then it shut down when im waiting for it to unfreez any help on fixing the problem

UPDATE: I went to the windows store and there was an update to the game. It seems that King has made good on their promise and has fixed the issue. Thank you for all your hard work!

Thank you.

Also, as I already mentioned, we're offering some cool branded goodies here! Don't miss your chance to get one for your home sweet home! Good luck

Hey gays i dit instal the new update for the game but mine still shut down during the game and my phone is a samsung galaxy S3 mini

QueenMia said:

Hey guys! Yes, I was going to tell you to make sure you have the latest version installed. I'm happy to hear it seems to be working then. Can you please confirm whether it's working or not for you? And I'll let our tech team know

Also, as I already mentioned, we're offering some cool branded goodies here! Don't miss your chance to get one for your home sweet home! Good luck

QueenMia said:

Hey all,

Sorry to hear you're still experiencing issues - We're going to look into it but I would need a few more info from you all.

. Could you please give me your Core ID - Check here on how to find it.
. Would need the confirmation that you have installed the latest version, cleared cache cookies and tried to re-install.

Thanks a lot and again, sorry for the inconvenience.

Please let me know how that goes and thanks so much for your understanding and patience

QueenMia said:

Hello all and thanks a lot for getting back to me!

So our tech team haven't been able to reproduce the issue but think they have a patch that may help resolve the problem. That should be deployed by tomorrow evening. So hopefully, by tomorrow night you'll be able to play without any interruption

Please let me know how that goes and thanks so much for your understanding and patience

Yay! I'm very happy to hear that it has solved the issue @Scoobydee