Why did I lose my progress in bubble witch saga 3 after I logged out? Lost all my spells too.

Kanye

I saved the game using my gmail account but I stoli lost everything. I even won the tournament for creating a new bubble witch saga 3 character

Creative_Elsa

Hi Kanye, I do not play this game but I will try to help you with your progress.  Regarding this progress, are you referring to the level that you were on?  If so, please follow the steps on this link:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep to get your progress back.  If the troubleshooting doesn't work, then in the last paragraph there is a "here" hyperlink.  Click on it and complete the contact form.  They can go into the account and manually add the progress back. 

Let's also try some troubleshooting tips to make sure that your game is up-to-date.  Click on this link and follow the steps for an Android phone:  https://care.king.com/en/blog/article/retrieving-your-game-on-an-android-device 

I would also like you to please check if you have the most recent version of the game.

On Android, Go to Settings > application settings > manage application, then tap on the app.  It'll say the version you are running under the name.

Creative_Elsa

Hi Kanye, I do not play this game but I will try to help you with your progress.  Regarding this progress, are you referring to the level that you were on?  If so, please follow the steps on this link:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep to get your progress back.  If the troubleshooting doesn't work, then in the last paragraph there is a "here" hyperlink.  Click on it and complete the contact form.  They can go into the account and manually add the progress back. 

Let's also try some troubleshooting tips to make sure that your game is up-to-date.  Click on this link and follow the steps for an Android phone:  https://care.king.com/en/blog/article/retrieving-your-game-on-an-android-device 

I would also like you to please check if you have the most recent version of the game.

On Android, Go to Settings > application settings > manage application, then tap on the app.  It'll say the version you are running under the name.