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Why are my star cats not staying leveled up.

I feed my star cats potions and they level up in stella's house, but when I go to play they are back back at level 1. I have constant issues with Stella's house. I can't upgrade my beanstalk unless I log in and visit her house under another account then log into mine and I can see upgrades that are available. I have sent numerous help tickets to no avail.

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That is awesome!

Looks like it might be fixed. Thank you!

Hello @Mary_George, I hope you're doing well! Sorry for the delay, but I've just got the word that the problem should be fixed with the version 5.5 so if you haven't got it yet, make sure to install it!

Thanks again for your patience and sorry for the inconvenience.

Hello there @Mary_George. I am sorry but I still did not get any news from the Studio

I'm chasing again and will update if I hear anything.

Really sorry for the inconvenience.

I just leveled up my cats again. Just like always it didn't stay.

QueenMia here is a videoof what I am going through with Stella's house.

@Mary_George I know there are different control groups for players, so some will get more than others and be able to upgrade more. I get them often when I play games with my hubby or my little one plays too so I know how annoying it is.
However they should not go back to level one once they have been upgraded. If that was the limit they could go for you, for now, they should stay at that level

@QueenMia is on the case though now so hopefully they will have news soon

I have told support that my star cats and Stellas beanstalk do not work correctly. Whenever I go into the beanstalk I get this. "Coming soon"

but if i log into bw3 under my daughter's account visit Stellas house i can log out and back in under my account and visit her house and i can see available upgrades like this.

Image: https://us.v-cdn.net/6030983/uploads/editor/hk/rvb936zladam.png

Hello you all!

@Emily-10, @Mary_George,

@Chicken_Slayer, is right. I've asked for updates this morning already and I will let you know as soon as I know more. Really sorry that this is taking a while and I can't promise it will be quick though as we're trying to understand the cause.
I honestly thought re-installing the game would solve the issue so we need to investigate this further now.

I've added some Gold to your game for now as compensation. I hope that it makes it a little bit better

@Mary_George to be honest you are likely to get more help from @QueenMia at this point as she can nag the studio directly, unlike the email support. Its still ongoing.

Emily-10 no my issue is still there. I have been trying for months to get it resolved and still nothing. I cannot go into Stellas beanstalk and upgrade. Every ticket I turn in gets closed without any resolution I send in pictures and never get a response.

Aha @Emily-10 I understand now what you meant about being blocked at level 1. Did you see my response to your post?
@QueenMia is still waiting for the studio to get back to her at the moment.

Hi @Mary_George, I have the same problem as you, was wondering if yours was solved and how?

Hi @Mary_George and thanks @Chicken_Slayer for flagging this to me!

Really sorry about the inconvenience, @Mary_George - You've provided us with great details and our team will be able to look into this. I've passed these to our bubblicious Studio for now and I'll get back to you as soon as we have more info!

Thank you for your patience!

The bean stalk is in various measures of testing, some progress more than others at the moment depending on which group you're in.
As to the logging in, it's disappointing to hear that as @QueenMia was sure it's because you are being logged out as well. Did you try logging out then in again straight away to your own account? I've tagged her so she can come back and see as she is aware you are having trouble

Doesn't matter if I log in with Google or Facebook they are the same. Star cats aren't leveled up and Stella's beanstalk says "coming soon".

Just out of interest have you tried logging out, then logging into your own account before you start playing? I am wondering if its due to the facebook connection issues, its saying you are connected but you're not, and that is why its resetting.

I am so sorry, I am going to pass this over to one of our community managers and see if there is a known issue

I have deleted the game and reloaded cleared the cache and the game still does it. It does it on every device i play on even on my laptop which has windows 10. My phone is a lg g6 running Android 8.0. My tablet is an lg also running Android 7.0.

Hi @Mary_George I am sorry you are having this issue. I need you to try some troubleshooting, but as it involves deleting the game, please note any saved boosters will be lost as well (any purchased ones can be replaced just not saved ones).
As you don't say which device you are playing on, could you please pick your OS from this link and follow the instructions

https://community.king.com/en/farm-heroes-saga/discussion/229480/superstar-information-post-troubleshooting-help

Let us know if it helps or not

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Hi @Mary_George I am sorry you are having this issue. I need you to try some troubleshooting, but as it involves deleting the game, please note any saved boosters will be lost as well (any purchased ones can be replaced just not saved ones).
As you don't say which device you are playing on, could you please pick your OS from this link and follow the instructions

https://community.king.com/en/farm-heroes-saga/discussion/229480/superstar-information-post-troubleshooting-help

Let us know if it helps or not

I have deleted the game and reloaded cleared the cache and the game still does it. It does it on every device i play on even on my laptop which has windows 10. My phone is a lg g6 running Android 8.0. My tablet is an lg also running Android 7.0.

I am so sorry, I am going to pass this over to one of our community managers and see if there is a known issue

Just out of interest have you tried logging out, then logging into your own account before you start playing? I am wondering if its due to the facebook connection issues, its saying you are connected but you're not, and that is why its resetting.

Doesn't matter if I log in with Google or Facebook they are the same. Star cats aren't leveled up and Stella's beanstalk says "coming soon".

The bean stalk is in various measures of testing, some progress more than others at the moment depending on which group you're in.
As to the logging in, it's disappointing to hear that as @QueenMia was sure it's because you are being logged out as well. Did you try logging out then in again straight away to your own account? I've tagged her so she can come back and see as she is aware you are having trouble

Hi @Mary_George and thanks @Chicken_Slayer for flagging this to me!

Really sorry about the inconvenience, @Mary_George - You've provided us with great details and our team will be able to look into this. I've passed these to our bubblicious Studio for now and I'll get back to you as soon as we have more info!

Thank you for your patience!

Hi @Mary_George, I have the same problem as you, was wondering if yours was solved and how?

Aha @Emily-10 I understand now what you meant about being blocked at level 1. Did you see my response to your post?
@QueenMia is still waiting for the studio to get back to her at the moment.

Emily-10 no my issue is still there. I have been trying for months to get it resolved and still nothing. I cannot go into Stellas beanstalk and upgrade. Every ticket I turn in gets closed without any resolution I send in pictures and never get a response.

@Mary_George to be honest you are likely to get more help from @QueenMia at this point as she can nag the studio directly, unlike the email support. Its still ongoing.

Hello you all!

@Emily-10, @Mary_George,

@Chicken_Slayer, is right. I've asked for updates this morning already and I will let you know as soon as I know more. Really sorry that this is taking a while and I can't promise it will be quick though as we're trying to understand the cause.
I honestly thought re-installing the game would solve the issue so we need to investigate this further now.

I've added some Gold to your game for now as compensation. I hope that it makes it a little bit better

I have told support that my star cats and Stellas beanstalk do not work correctly. Whenever I go into the beanstalk I get this. "Coming soon"

but if i log into bw3 under my daughter's account visit Stellas house i can log out and back in under my account and visit her house and i can see available upgrades like this.

Image: https://us.v-cdn.net/6030983/uploads/editor/hk/rvb936zladam.png

@Mary_George I know there are different control groups for players, so some will get more than others and be able to upgrade more. I get them often when I play games with my hubby or my little one plays too so I know how annoying it is.
However they should not go back to level one once they have been upgraded. If that was the limit they could go for you, for now, they should stay at that level

@QueenMia is on the case though now so hopefully they will have news soon

QueenMia here is a videoof what I am going through with Stella's house.

I just leveled up my cats again. Just like always it didn't stay.

Hello there @Mary_George. I am sorry but I still did not get any news from the Studio

I'm chasing again and will update if I hear anything.

Really sorry for the inconvenience.

Hello @Mary_George, I hope you're doing well! Sorry for the delay, but I've just got the word that the problem should be fixed with the version 5.5 so if you haven't got it yet, make sure to install it!

Thanks again for your patience and sorry for the inconvenience.

Looks like it might be fixed. Thank you!

That is awesome!

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