Sign Up!

**Superstar Information Post** Troubleshooting help

Lady_Choo
Lady_Choo Posts: 25,820 Pet Rescue Moderator
edited February 2019 in Support

King Community is an excellent resource to use to get help and if you cannot find it you can ask.

Sometimes though it saves time if you know what will happen when you post a question. 

Say for example, your game is crashing on start up and you use a device. Tagging a game gets you to the right forum, but then we need to come and ask you questions. Such as which device you are using and which version. Saying, for example "Android" helps, but there are thousands of different android devices out there.

Its the same with iOS there are many iOS versions out there. So it really helps if you can give the make, model and OS version in your post. For example if I was asking for help, I would say "iphone 7 ios 11.4". That tells the King team that its a newer device, all updates are done so it saves them having to ask me.

Checking in the app store will also tell you which app version you are using which is also helpful. 

The other thing you can do before posting is try some troubleshooting. You can find the links for popular OS here

iOS

Android

Facebook/Browsers

Windows 10

If you still need to post, this can also save time if you tell us that you have tried troubleshooting and exactly what. That way if you have tried everything and the issue persists, then we can pass you over to the King team quicker.

Thank you for reading

Best Answer

«1

Answers

Hey! Would you like to give us your opinion?