Why haven't I received my gold bars after downloading & signing up with BWS3

Altyrone7088

Why haven't I received my gold bars after downloading & signing up with BWS3 

MightyWolf15

Hi @Altyrone7088,
It's nice to see you there!

This community is only for Candy Crush Friends Saga!

Just go to Bubble Witch 3 Saga's community, that you can post this discussion and you will be getting answers! 

https://community.king.com/en/bubble-witch-saga

Have a awesome weekend! 💙🍬🍫🍩

PummyRaj

Hello @Altyrone7088, Hearty Welcome to the Candy Friends section of our friendly King Community  

Like my friend @MightyWolf15 mentioned this section belongs to Friends Saga.  But, it is OK!  I will request our Community Manager to move your Question to BW.  Next time, please remember to post in BW category  

I would like to ask you something... Did you sign-in to the game for the first time?  Or were you playing on a different device but changed your device and downloaded the game in to your new device?  

Please post back by tapping on "Type your Comment" box located below.  

Talk to you soon!  Have a great weekend ahead!

Altyrone7088

I have only played it on my phone 

PummyRaj

Hello again @Altyrone7088, 

What I meant to ask you is did you download the game for the first time? 

Altyrone7088

Oh yeah this 1st time download and playing it 

PummyRaj

Hello again @Altyrone7088, 

I am sorry to hear about it!!  I have downloaded the game onto my iPad to check when we will receive the Gold Bars... is it immediately after downloading the game and logging into it or after playing couple of levels?

So, you were right!  You should see 50 Gold Bars in your game as soon as you open it   

Can you do me a favor and give me your game user ID number with the help of this link  https://community.king.com/en/bubble-witch-saga/discussion/247377/what-is-my-user-id-and-where-can-i-find-it

Once, you write your ID, I will elevate this issue to the Community Manager!  They will be able to help you with this issue  

Talk to you soon!  Have a nice rest of the day!

Altyrone7088

2877175753

PummyRaj

Thank you @Altyrone7088.  

I will inform the Community Manager and they will be able to help you.  But, since the whole team is off for the weekend, you should see the Gold Bars in your game only by late Monday!

I will update you again on Monday